Upload problem

[Reid Williams]

Seeking advice: I'm repeatedly getting a "stalled import" message when trying to upload a document from our DocumentCloud account. 

[Jonas Karlsson]

Hi Reid,

It looks like the project you are trying to import only contains one document. The clustering algorithm

is failing, because it is expecting a set of documents.

If the document consists of multiple documents in one file, you can try to manually break the PDF into

multiple documents (or break by page), upload them to DocumentCloud, and then import the new project.

In the future, we hope to provide functionality that automate this process.

Our next release (on Monday), contains a fix that will provide a more helpful error message in this case.

_jonas

[Reid Williams]

Gotcha, Jonas! Thanks for the explanation.

r.