rawcara paulis denzelle

0 views

Skip to first unread message

Vita Wanberg

unread,

Aug 2, 2024, 12:41:35 PM8/2/24

to ovcremalys

Sure I can do that but Netflix does not allow or provide a balance billing option so I have to pay full price. There is no way to utilize the T-Mobile discount and add aditional lines for two people.

Thanks, I wrote a letter to customer relations in NM that I will mail tomorrow. I called customer service and the rep never could understand what I was talking about. I asked for a supervisor, she put me on hold for a few minutes them came back on caliming she was a supervisor and not the same person I just talked to. Funny because she sounded the same and relayed the same things with the same tone and phrases as she did before attempting to impersonate a supervisor.

I have exact the same Issue , T mobile charges for Netflix service and it was promised that we can share , I have now a disadvantage Since I cant have my Mother add to our Account even she has her line with us but not same household , I cant add her on Netflix , I just spoke to T-mobile Customer support and they said I can add those lines on Netflix account but its not true , so even T-Mobile has no clue how to fix this issues now , maybe time to look to other providers after 25 years of loyal T-mobile client , Im super upset

Thank you cjake, I appreciate your answer but that is not accurate. T-mobile is a partner with Netflix, with a significant number of customers who subscribe to the top two Netflix tears, providing T-Mobile a significant amount of influence over Netflix. If T-Mobile can allow an upgrade to premium for an added fee they can also offer an upgrade to add an extra member for an added fee. If enough customers complain to both T-Mobile and Netflix, which I have (thank you for your mastery of the obvious) as a united force we can effect change. This is the basic premise of democracy and capitalism.

So, my daughter who is on the family plan, and lives with me, is away at college so her tv shows up in a different HOUSE, so it WILL NOT SHOW! SO, I pay for Ultra I asked for an extra member account and WAS GOING TO PAY EXTRA because NETFLIX thinks my daughter who goes to college has to have her own account on top of all other college costs. The T-Mobile who i pay over $150 a month already has told me that the service I pay for, THEY CAN'T PROVIDE! AND that I need to get my daughter a SEPERATE ACCOUNT (more money) ON TOP OF THE PLAN I PAY FOR ALREADY! And yes I have screenshots

My daughter lives in my house when she is not at college! I also offered to buy the extra member account for her. TMobile says NO, they say that even though I pay for Ultra and 2 extra Member accounts I can not use them. That is all they say NO REASON, just cant use.

Netflix changed the rules to prevent password sharing outside of the primary residence. This is not something that only affects our T-Mobile Netflix on Us subscription. It affects all Netflix subscriptions.

One of the Netflix rule changes is that accounts paid by a third party (like T-Mobile) are not eligible for additional members. I have no idea why Netflix made that restriction since it makes our Netflix on Us accounts much less valuable. Maybe Netflix wants to eventually eliminate third party accounts, and this is a first step towards that goal.

i could have sworn there was a way you could have out of household people on your account as well. could have sworn it was something additional you had to pay for. but that was on the customer and not TMO to pay for.

The only workaround I can think of that T-Mobile could use would be to create a new Netflix on Us account for each family member that does not reside at the home location full time. That could get expensive for T-Mobile unless the subscriber pays more for these additional accounts than for the primary Netflix on Us account.

scratch that. found it..and you are correct..the TMO paid for one can not have more additions added. only the normal Netflix account can that is paid for by the customer and not part of a promo/3rd party paid for deal.

The account owner will need to purchase an extra member slot, then invite an extra member to use the extra member slot. The extra member must be activated in the same country where the account owner created their account. Extra members cannot be added to Netflix-included packages or third-party billed accounts.

OK I need you to read the restriction again and think about it, my daughter who LIVES WITH ME WHEN NOT AT SCHOOL, AND WHO IS ON THE FAMILY PLAN. Is at college she did not move she is AT SCHOOL! So, the restriction is BS. Then if T-Mobile cannot provide the service. THEN IT IS ILLEGAL FOR THEM TO TAKE MONEY FOR THAT SERVICE!!! Plain and simple so PLEASE RETHINK before this goes to the AG for your company stealing money for a service they can't provide!

pretty much beating a dead horse here..this is on Netflix to figure out.. no one in here can assist with this. its a location issue between the address on the Netflix account and where youre daughter is trying to watch it..that isnt a TMO deal..

None of the people responding to you work for Tmobile or Netflix . To me a non Tmobile employee it's the different IP address your daughter is using is why she can't access Netflix since it's not your IP.

thinking about it now..if shes paying through TMO for her Netflix and not getting the free one but paying outright, thats where the issue is..if she were paying N directly there woulndt be an issue adding someone on. if Netflix is being paid through a 3rd party (TMO would be said 3rd party or at least more than likely being viewed as such) then they cant add anyone.

Whether you subscribed to Netflix Premium through T-Mobile or directly to Netflix makes no difference. Those 4 devices must be in the same home location. When your daughter is at college and accesses Netflix, Netflix is able to determine that she is not at the home address of the account. Netflix considers this to be illegal password sharing.

If it looks like consumer fraud, then it is consumer fraud. I am urging all affected T-Mobile members to file complaints with the FTC.

Read more on my Twitter thread concerning this issue:

T-Mobile is not making any changes to our Netflix benefit and are still making sure that you are able to get Netflix for your household with the On Us feature. If you are using your Netflix account in other households, then you would need to look at the extra members options through Netflix, but that would not be included in what is covered by the Netflix on Us feature on your T-Mobile account.

We paid for all these lines with this benefit as part of it and expect all of these lines to be able to use this benefit. This is the way it was pitched to us to get us onto this t-mobile plan from our previous tmobile plan.

Family: A family is a group of two or more persons related by birth, marriage, or adoption who live together; all such related persons are considered as members of one family. For instance, if an older married couple, their daughter and her husband and two children, and the older couple's nephew all lived in the same house or apartment; they would all be considered members of a single family.

T-Mobile would not pay for the extra memberships. If you upgrade your plan to Standard or Premium they charge you the extra cost. Why not be able to add a member to your plan (like you could if you had a regular Netflix account) and T-Mobile charge that extra cost also.

If you view your account details in Netflix, there is no Add Extra Members option. That option is only available for standard Netflix accounts, not third-party billed Netflix accounts like T-Mobile. This is a Netflix policy and there is nothing T-Mobile can do about it.