Jeppesen Update Cycle

[Giorgiana Sulyma]

Referto the following links for information pertaining to Jeppesen production cycle dates:

Jeppesen Production Cycle Dates Q&A

Answers to commonly asked questions about the production schedules we use for updates and what the various dates on our charts mean.

Airway Manual Calendar

This calendar is intended to help you understand key dates associated with Jeppesen's Airway Manual services. This calendar lists issue dates for revisions and AIRAC Effective dates.

NavData and Terminal Charts Update and Effectivity Schedule

Shows the effective/issue dates for NavData and Terminal Charts cycles.

Twice now I go to JDM and it shows no downloads and no active subscriptions. I try in vain to contact them by phone and chat. No success. They were even nice enough to have a recording come on while I was holding for a human and tell me that they just closed and I would have to call back tomorrow.

I called the tech support number and got a human. she said I had no subscriptions. I asked her about the invoice. She said that she can't look up invoices. I asked her if maybe I had another account and they got crossed. She said she could look them up by tail number. I gave her my tail number and she said there are no accounts with that tail number. I told her I was looking at my account information on line and it clearly showed my account with my tail number.

I had this problem about 3 months ago and the tech support guy on the phone got me a download. When I was looking at my account today, it showed an unpaid invoice for $110 for a one time download. I had an active subscription when I got that download. Maybe they closed out my subscription because of the unpaid invoice, which I never got anything in the mail or an email about the invoice.

I sympathize with you, @N201MKTurbo, having fought with Jepp to renew my subscription after it ran out (I had an IFR flight the next day). Took only an hour and a half! Three chat-bots, two phone calls, all of my patience . . . .

I tried calling them to get setup for my IFD. I got so frustrated I said screw it ill wait until the website lets you do it without talking to anyone. A year later they finally have a website that you can buy what you want on your own without talking to anyone.

Your issue is a little different in that you need to get access back to your subscription but when it does expire just do it online so you dont need to speak with them. Just hope nothing goes wrong with your account cause they are one of the worst places to call for help.

I just checked your services for your IFD 500 Full USA coverage. It has expired on Sept 2nd 2020 . Since then you had contacted our technical team and requested one time download on May 3rd 2021. That one time download was good for 28 days meaning it expired on May 30th 2021.

When I forget and let my subscription expire, how in God's name can I renew it without screaming at my computer in frustrated rage, then spending 30 minutes on hold followed by trying the patience of one of your people as they walk me through what I've just done, with the same lack of success?

Maybe I am lucky but I have been a customer for over 20 years with digital subscriptions and probably over 30 yrs if you count paper. I've always found tech support and their sales people easy to work with. When I did a panel upgrade and could use their all-in-1 bundled package, there were some initial pains to get it all set up and working properly with the right system ids and coverages that took a number of calls, but i had no problem getting support on the phone and found them responsive.

One of their pluses is that they provide tech support 24x7. Although the sales people only keep Garmin hours, no new sales subscriptions can't be created or fixed over the weekend, but at least they still answer the phone MUCH faster than Garmin does during business hours.

Generally-speaking, and with respect to all responses, I've been dealing with Jeppesen for over 25 years...for both print and digital charting needs in GA; and, as of late, in the airline world for our company's needs.

I've had a couple of minor incidents about six months ago trying to find the right path/person/resource to help me with GA needs, but have managed to navigate them (no pun intended) with little difficulty. These experiences have been post-Boeing merger, so my guess is there are a few teething pains from that acquisition that are trickling down to JeppView subscription holders.

Interesting. I was under the impression they were only recently acquired by Boeing. They only added "A Boeing Company" to their logo recently. Any idea why they didn't do this 20 years ago?

I've have had outstanding service from them. I dealt with Bonnie on the phone a few times and in person at Oshkosh when I would renew. Nothing but excellent. I understand she no longer works there. The last few times I've renewed at Oshkosh they gave me a pass to go upstairs where you relax and enjoy a nice view of the airshows. First class service.

Data cycles: All data is published with an effective start date and ending date, NAV data is on a 28 day cycle while Charts are on 14 day cycle. Their dates are published here: -cycle-and-effective-dates-schedule/

I finally has a chance to call Jeppesen in the middle of a work day. I called the tech support line instead of the sales line. In a previous call the tech support guy said to do that because they can connect you directly to sales without waiting in line. When I called, I have to think they had my account flagged somehow, because in a matter of minutes we had a three way conference call set up. Everything was resolved.

Downloaded latest Navigraph programs last night and updated TDS to Pro last night. I notice that the latest AIRAC cycle downloads to my TDS 750xi and Navigraph Charts but the charts in it and in Navigraph charts are all still 2021 charts? I thought they would update to current cycle. Thanks for any insight how this works exactly.

Hello Richard, thanks for the response. When you open a chart either with the GTN 750 XI in the simulator or through the NAVigraph charts window you can see the date on them on top. The ones I open last night for my Home Airport, 5B2 Saratoga county airport New York State USA, they were dated I think February 2021 on the top of the chart. The dates are on the top of the chart. They also say they are Jeppeson. Thank you.

The green marker on the FAA plate is the current cycle information, but Jeppesen doesnt print this information on their charts. Honestly, this information on the FAA is useless because important is the effective date and its nice to know that this chart from FEB/21 is still valid in AIRAC 2403

I'm really liking the updated Navigraph Charts and how you can have your plane from your simulator lay on top of it. Makes flying a joy. However it's subscription based and there's no way to have all the charts downloaded offline onto your machine just incase your internet is unreliable. Now with Jeppview, it's a full DVD with all the latest charts, and doesn't require the internet to use.

I really like the UI of Navigraph, makes looking at charts much nicer and the flow of it all seems much more logical. Only if Jeppview has a nice UI like Navigraph, it would be almost perfect, or if Navigraph would offer a complete offline database of it's charts for users who don't need to have the latest updates would be great as well.

Just a heads up in case you're unaware - if you happen to live and fly in North America - FltPlan GO - has a fully functional (FSX/P3D/XP) EFB for (WIN/ANDROID/IOS) - that includes georeferenced approach plates and taxi diagrams - all for the low low low price of - completely FREE... It's worth a look if that suits your criteria...

It is hard to beat Navigraph Charts.... I personally disable their SimConnect module because I have no use for linking my position to the chart; and it is true that you need a working internet to launch the application. It does download the charts by location and these are kept local so you don't need to download on every session but it will not let you view the charts unless it can validate you as a user by 'calling home.' As far as chart type, Jeppesen is good but I spent a lot of time learning LIDO and find many pros and cons for both of them. I learned with FAA Charts and flew with them exclusively for decades so of course that is my 'baseline.'

As far as chart type, Jeppesen is good but I spent a lot of time learning LIDO and find many pros and cons for both of them. I learned with FAA Charts and flew with them exclusively for decades so of course that is my 'baseline.'

This discussion is of course all about personal preference (and indeed what one is used to) but I have to say I am really struggling with the Jepps. I've never been a huge fan and going to them from the Lidos (and the Aerads before that) seems like a huge backward step: some of the newer-format full-colour Jepps are slightly better than the old black and white ones but not a lot. Whilst the procedures themselves are clear enough, what I find the Jepps really lack is the bigger picture -- terrain awareness in particular. The new Navigraph Jepp enroute charts with the capability to draw one's route etc on them are better than the static Lidos before, but the terminal charts....

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