Regarding data not received

[Akari Tonda]

Hi team,

I am writing to request an investigation regarding an issue our client is experiencing with your API.

Despite updating their authentication tokens, our client has been unable to retrieve data since August 9 (JST). Whenever they make a request, the following 401 error is returned:

> 401: Authentication token was either missing or invalid

> Client’s account address: a...@mirai-kirei.jp

Could you please investigate the cause of this error and advise us on how to resolve the issue?
If you need any log data or additional details, please let us know.

Since I have also received inquiries from other accounts regarding the same issue, we would greatly appreciate it if you could investigate this as soon as possible.

Regards,

Akari

[Bryn Whitcomb]

Hey Akari, 

Thanks for reaching out! 

Could you please share the exact endpoint this user is trying to call? Please be sure to include any specific IDs and parameters. 

Best, 

Bryn

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Bryn Whitcomb Team Lead, Technical Solutions Engineering e | bryn.w...@teads.com

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