Re: Seeking assistance on connecting Outbrain platform to our paid data aggregator

[Jack He]

Hi API Team, 

Could you help check on this issue? 

We've granted the API access for Amit (amit.k...@airwallex.com), and they've accessed Funnel.io before. 

@Amit Kaushik Could you share if there were any changes you've made recently with funnel.io?  

Looping @Jovary Jose, FYI.

Thanks in advance. 

Best regards,

Jack He | 何子興
Senior Account Manager, Global Growth, APAC

e | jac...@teads.com

On Mon, Jul 21, 2025 at 1:53 PM Jack He <jac...@teads.com> wrote:

Hi API Team, 

Could you help check on this issue? 

We've granted the API access for Amit (amit.k...@airwallex.com), and they've accessed Funnel.io before. 

@Amit Kaushik , could you share if there were any changes you've made recently with funnel.io?  

Thanks in advance. 

Best regards,

Jack He | 何子興
Senior Account Manager, Global Growth, APAC

e | jac...@teads.com

On Mon, Jul 21, 2025 at 1:07 PM Amit Kaushik <amit.k...@airwallex.com> wrote:

Hi Jack, 

Hope you are well. We are trying to reconnect Outbrain with funnel.io but I am getting an error 'No Access'.
I already have access to 'Outbrain Amplify API'. Can you please help troubleshoot?



Thanks,
Amit

On Tue, Jan 28, 2025 at 12:18 PM Amit Kaushik <amit.k...@airwallex.com> wrote:

Hi Jack,

Please find the screen recording attached.
Let me know if anything else is required.

Regards,
Amit

On Tue, Jan 28, 2025 at 11:17 AM Jack He <jac...@outbrain.com> wrote:

Hi Amit, 

Thanks for getting back to me. 

Could you send the relevant screenshot or recording of where you encountered the error so I can raise this with our support team? 

Thanks in advance. 

Best Regards,

Jack He｜何子興

Senior Account Manager, APAC

Email: jac...@outbrain.com

Skype: zixingsin

Address: 50 Raffles Place, Level 5, Singapore Land Tower, Singapore 048623

On Tue, Jan 28, 2025 at 10:48 AM Amit Kaushik <amit.k...@airwallex.com> wrote:

Hi Jack,

I filled out the API request form but got a reply back saying I already have access. I am still not able to connect Outbrain with funnel.io
Please let me know the next steps to resolve the issue.

Thanks,

Amit Kaushik Global Director, Performance Marketing Mobile +65 9720 1448 1 Wallich St, #20-01 Guoco Tower, Singapore 078881 Empowering businesses to operate anywhere, anytime Amsterdam | Beijing | Bangalore | Hong Kong | Kuala Lumpur | London | Melbourne | San Francisco | Shanghai | Shenzhen | Singapore | Tokyo

On Mon, Jan 27, 2025 at 5:48 PM Jack He <jac...@outbrain.com> wrote:

Thanks for the update, Amit. 

For any API concern or issue, please fill out the application to join our API Google group through this link, https://lp.outbrain.com/partner-api-form/, so that you can check with our API team directly if there are any API questions, as well as to know the latest updates about the API. 

Thanks and I look forward to hearing from you. 

Best Regards,

Jack He｜何子興

Senior Account Manager, APAC

Email: jac...@outbrain.com

Skype: zixingsin

Address: 50 Raffles Place, Level 5, Singapore Land Tower, Singapore 048623

On Mon, Jan 27, 2025 at 5:12 PM Amit Kaushik <amit.k...@airwallex.com> wrote:

Hi Jack,

I am still getting the same error - 'Access Denied'. I will try again in an hour or so to see if it works.

Regards,

Amit Kaushik Global Director, Performance Marketing Mobile +65 9720 1448 1 Wallich St, #20-01 Guoco Tower, Singapore 078881 Empowering businesses to operate anywhere, anytime Amsterdam | Beijing | Bangalore | Hong Kong | Kuala Lumpur | London | Melbourne | San Francisco | Shanghai | Shenzhen | Singapore | Tokyo

On Mon, Jan 27, 2025 at 5:04 PM Jack He <jac...@outbrain.com> wrote:

Hi Amit, 

I've enabled the API access for your access (amit.k...@airwallex.com), could you please test again, I assumed this could be the reason why it isn't working.

If the issue persists, then reach out again and we’ll investigate further.

Thanks and have a great one. 

Best Regards,

Jack He｜何子興

Senior Account Manager, APAC

Email: jac...@outbrain.com

Skype: zixingsin

Address: 50 Raffles Place, Level 5, Singapore Land Tower, Singapore 048623

On Mon, Jan 27, 2025 at 4:31 PM Amit Kaushik <amit.k...@airwallex.com> wrote:

Hi Jack, 

I wanted to jump in here regarding the connection between Outbrain and the paid data aggregator Funnel.io. Funnel.io has a built-in connector for Outbrain, which we’ve been using successfully since last year. However, the integration stopped working properly at the start of this year.
I am connecting it through my credentials but getting the 'access denied' error. 

On Mon, Jan 27, 2025 at 4:26 PM Jack He <jac...@outbrain.com> wrote:

Hi Zachariah,

Great to hear from you. 

Could you share which integration you were trying to connect to? 

• Could you let me know which email access you tried? Through zachari...@airwallex.com?
  
• If through API, then please opt-in to our API Google group to receive the latest updates from our side. Kindly let me know once you have completed the application. You will get the API token for the 3rd party software.

Let me know the above information so that I can assist you further.

Thanks and I look forward to hearing from you. 

Best Regards,

Jack He｜何子興

Senior Account Manager, APAC

Email: jac...@outbrain.com

Skype: zixingsin

Address: 50 Raffles Place, Level 5, Singapore Land Tower, Singapore 048623

On Mon, Jan 27, 2025 at 3:53 PM Zachariah Chan <zachari...@airwallex.com> wrote:

Hi Jack

Hope you are doing well - We recently had our data flow to our paid data aggregator, funnel.io, disrupted. While we in the process of re-establishing the data flow, we received this error below:

Are you able to assist us with this?

--

Zachariah Chan Growth Marketing Manager Empowering businesses to operate anywhere, anytime Australia | Greater China | India | Japan | Lithuania | Malaysia | Netherlands | New Zealand | Singapore | United Kingdom | United States

The above terms reflect a potential business arrangement, are provided solely as a basis for further discussion, and are not intended to be and do not constitute a legally binding obligation. No legally binding obligations will be created, implied, or inferred until an agreement in final form is executed in writing by all parties involved.

This email and any attachments hereto may be confidential or privileged.  If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and attachments, and please let me know that it has gone to the wrong person. Thanks.

The above terms reflect a potential business arrangement, are provided solely as a basis for further discussion, and are not intended to be and do not constitute a legally binding obligation. No legally binding obligations will be created, implied, or inferred until an agreement in final form is executed in writing by all parties involved.

This email and any attachments hereto may be confidential or privileged.  If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and attachments, and please let me know that it has gone to the wrong person. Thanks.

The above terms reflect a potential business arrangement, are provided solely as a basis for further discussion, and are not intended to be and do not constitute a legally binding obligation. No legally binding obligations will be created, implied, or inferred until an agreement in final form is executed in writing by all parties involved.

This email and any attachments hereto may be confidential or privileged.  If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and attachments, and please let me know that it has gone to the wrong person. Thanks.

The above terms reflect a potential business arrangement, are provided solely as a basis for further discussion, and are not intended to be and do not constitute a legally binding obligation. No legally binding obligations will be created, implied, or inferred until an agreement in final form is executed in writing by all parties involved.

This email and any attachments hereto may be confidential or privileged.  If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and attachments, and please let me know that it has gone to the wrong person. Thanks.

[kaja.gros]

Hi Jack and Amit,

Thanks for reaching out.

This error can sometimes occur after a password to access Amplify has been changed, which resets your API credentials.

The best first step is to re-authorize the connection in Funnel.io. Please try removing the existing Outbrain integration and then setting it up again as a new connection using your current password. In this case we'd advise you to re-generate a new token, you can do so here. Or in the case of Funnel.io you'll have authorise again - meaning that you'll have to re-connect either the user to the Funnel.io account or to enter a new token, which you can generate above.

Let me know if that resolves the issue for you.

Best regards,

Kaja