Access denied error when trying to create a new user

[Itay Sönmez]

Hi Team,

I’m currently trying to create a new user in my account, but I’m getting the following error message:

“Access denied, you don’t have permission to access the specified resource.”

Could you please check what might be causing this and help me resolve it?

Thank you in advance for your help.

[Bryn Whitcomb]

Hey Itay, 

Thanks for reaching out!

Your user is currently set to Campaign Manager, which means you do not have permission to manage users (more information about user roles can be found here). Please reach out to your account manager Alessandra Pavoncello (alessandra...@teads.com) to request a different user role. 

Let me know if there's anything else we can help with!

Best, 

Bryn

On Mon, Nov 3, 2025 at 5:02 AM Itay Sönmez <it...@aditgen.com> wrote:

Teads couldn't recognize this email as this is the first time you received an email from this sender itay @ aditgen.com

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Bryn Whitcomb Senior Technical Solutions Engineer e | bryn.w...@teads.com

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