Issues with API credentials

[Nino Baltes]

Hello Outbrain-Team,

Since I had to change my Outbrain password, I've had a problem retrieving data from the API. I noticed it with the tool funnel.io. It shows that my account has no rights (see screenshot). I tried to send a request to https://api.outbrain.com/amplify/v0.1/login with Postman. Unfortunately, I get the same message here:

{

"message": "Unauthorised: Bad credentials"

}

I can log in to Outbrain (https://my.outbrain.com/login) and I am an administrator. I have also filled out the form again. I received an email confirming that my account is authorised.

The accounts of my colleagues give the same error.

What could be the reason?

Best regards
Nino

[Ales Kesar Valenko]

Hi Nino,

Thank you for reaching out to the API support team. 

Since you had to reset your password to access Amplify, this also automatically reset all of the credentials and tokens you use, for API integration. 

In this case we'd advise you to re-generate a new token, you can do so here. Or in the case of Funnel.io you'll have authorise again - meaning that you'll have to re-connect either the user to the Funnel.io account or to enter a new token, which you can generate above. 

In both cases we'd advise that you consult with Funnel.io support, maybe they have best practice advice. 

If you need any additional help or support, please let me know. 

Best regards, 

Aleš 

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[Nino Baltes]

Hi Ales,

thanks for your answer. I opened the link and created a new token. Then I opened postman an did the following request:

Get

    https://api.outbrain.com/amplify/v0.1/login

Headers

    Key: Authorization

    Value: BASIC BASE-64-ENC(username:userpassword)

I should actually get a 200 back, as I have regenerated the token. Authentication works exactly like this in funnel.io. But I get the message:

    "message": "Unauthorized: Bad credentials"

How can I check my access?

Best regards

Nino

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Von: Ales Kesar Valenko <ales.kes...@teads.com>
Gesendet: Dienstag, 24. Juni 2025 14:50
An: Nino Baltes <Nino....@fvsag.com>
Cc: Outbrain-AmplifyApi <outbrain-...@googlegroups.com>
Betreff: Re: [outbrain-amplifyapi] Issues with API credentials

 

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[Ales Kesar Valenko]

Hi Nino,

The token you generate on the web-link you can use directly in the Funnel.io, no need for creating another token via the API. 

Both things do the same, one via the web interface, the other via the API. 

If you need any additional information, please let me know. 

Best regards, 

Aleš 

[Nino Baltes]

Hi Ales,

I talked with funnel.io and they said that the only one way to connect funnel.io with outbrain is to login via username und password. I have no opportunity to connect via token. Bevore I have to change my password the login via username und password works fine.

Why I can't login via my username? Can you check my account please?

Best regards,

Nino

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Von: Ales Kesar Valenko <ales.kes...@teads.com>

Gesendet: Dienstag, 24. Juni 2025 16:21

[Ales Kesar Valenko]

Hi Nino, 

Thank you for the feedback. 

In this case, you have to login again in the Funnel.io, with your email and password, that you use for the Amplify dashboard. 

If you'd still have troubles logging in, I suggest you remove the current integration and set a new one, with your current credential. 

In case of additional questions, please reach out. 

Best regards, 

Aleš 

[Nino Baltes]

Hi Ales,

I did it but I got the same error message "Bad credentials".

I did the following steps:

1. Login in Outbrain with my username und password --> works
2. Went to the site "Generate Amplify Api Token". Type down my password. --> I got a Token
3. Login in funnel.io --> works
4. Deleted all old crendital from Outbrain --> works
5. Deleted all old connections from Outbrain --> works
6. Connected the new data source Outbrain. I had to add a new credential and provide with my username and password (see screenshot) --> works
   
7. I got the message "Access denied. Invalid credentials" (see screenshot). The credential are definitely the same credential that I used in step 1 --> not working
   

My account has a two-factor-authentification.

What I do wrong?

Best regards,

Nino

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Von: Ales Kesar Valenko <ales.kes...@teads.com>

Gesendet: Donnerstag, 26. Juni 2025 10:00

[Ales Kesar Valenko]

Hi Nino,

I kindly ask if you turn to funnel.io and ask them to check their logs, what's actually happening in the background. 

If you share the second screenshot with them, based on the technical reference, they should be able to provide you with a bit more insights and we can later continue from there, if needed:

Let me know when you receive feedback. 

Best regards, 

Aleš 

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Ales Kesar Valenko Demand Technical Solutions Team Lead e | ales.kes...@teads.com

[Nino Baltes]

Hi Alesa,

i asekd funnel.io. This is the answer:

"We have looked into the case, and at this time, we’re not seeing any issues on our end. We recommend reaching out to Outbrain support to further troubleshoot and identify what might be causing the problem.

If you're comfortable using the terminal or command prompt on your computer, you can test your Outbrain credentials directly by running the following command (just replace the placeholder values with your actual Outbrain username and password):

curl -u YOUR_OUTBRAIN_USER_NAME:YOUR_OUTBRAIN_PASSWORD https://api.outbrain.com/amplify/v0.1/login

This command is taken directly from Outbrain’s API documentation and is the same method our connector uses to authenticate. If the credentials don’t work using this method, they won’t work through our connector either."

I send a curl request from my command and get the same message "{"message":"Unauthorized: Bad credentials"}".

Best regards

Nino

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Von: Ales Kesar Valenko <ales.kes...@teads.com>

Gesendet: Donnerstag, 26. Juni 2025 11:00

[Ales Kesar Valenko]

Hi Nino,

Than you for the feedback. 

I'm checking the login options with our RnD department, as soon as I receive any info, I'll let you know. 

Just a heads up - since it's Friday, it's possible I won't have any additional information before Monday. 

Best regards, 

Aleš 

[Diego Masini]

Hi Aleš,

I'm writing on this thread because we are also experiencing the exact same issue reported by Nino.

Our internal systems, which rely on the Outbrain API, have suddenly stopped working. We can confirm that when attempting to re-authenticate, even to generate a new token, we receive the error response: {"message":"Unauthorized: Bad credentials"}

Since this issue appears to be affecting multiple users, could you please provide more details on the nature of the problem? We would also appreciate an estimated timeline for a resolution, if possible.

We look forward to your update.

Best regards,

Diego

[Ales Kesar Valenko]

Hi Diego, 

Thank you for reaching out to the API support team. 

I kindly ask if your users try the following cURL call: 

curl -v --trace-time -u 'username:password' https://api.outbrain.com/amplify/v0.1/login

It's verified by our RnD to work. One thing to note - the users should use their username, the part before the @ in their email address. 

I kindly ask you try this method and let me know about the results. Alternatively, the users can obtain a token via our web interface, here. 

In case of additional questions, please let me know. 

Best regards, 

Aleš 

On Tue, Jul 1, 2025 at 2:19 PM Diego Masini <di...@intraprendenza.io> wrote:

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[Ales Kesar Valenko]

Hi Nino, 

Apologies for not getting back to you sooner, we're still investigating the possible causes of the funnel.io issue. 

In the meantime, I kindly ask if your users try the following cURL call: 

curl -v --trace-time -u 'username:password' https://api.outbrain.com/amplify/v0.1/login

It's verified by our RnD to work. One thing to note - the users should use their username, the part before the @ in their email address. 

I kindly ask you to try this method and let me know about the results. Alternatively, the users can obtain a token via our web interface, here.

In regards to funnel.io, do you maybe have a point of contact to which we could turn to on their side? 

Thank you in advance!

Best regards, 

Aleš 

[Global Reporting - Media Markt]

Hi  Aleš,

We're currently experiencing the same issue even after attempting the mentioned workarounds above. Were you able to find a fix?

Please let me know if you still need a point of contact for funnel and I can provide one.

Best,

Ben

[ales.kesarvalenko]

Hi Ben, 

Apologies for a bit longer wait time for a response. 

From our side, we didn't identify anything that could be causing the issue. 

I kindly ask, if you could provide us with a point of contact on the Funnel.io side, so we can get in touch and troubleshoot the issue. 

Best regards, 

Aleš 

[Nino Baltes]

Hi Ales,

you can send an email to sup...@funnel.io

Maybe can you delete the API connection from my account and I send you a new invitation via form?

Best,

Nino

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[Ales Kesar Valenko]

Hi Nino, 

Apologies for a bit later response. 

We're already in touch with Funnel.io, and are troubleshooting the issue at hand. 

Will keep you posted, when there's any new development. 

Best regards, 

Aleš 

[Ales Kesar Valenko]

Hello Nino, 

We deployed a small fix into our production, which will help us better pin-point the possible cause of the issue. 

I'd like to kindly ask if you could try and re-connect your Outbrain account with the Funnel.io system, please? 

And let me know what the response would be, please? 

If there would be errors or you had issues with connecting with Funnel.io, please also try the cURL command: curl -v --trace-time -u 'username:password' https://api.outbrain.com/amplify/v0.1/login

Let me know how it'll go, so we can assist, if needed. 

Best regards, 

Aleš 

[Nino Baltes]

Hello Ales,

I tried both. First the result to re-connect my Outbrain account:

Second the result of the cURL command:

Best,

Nino

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Von: Ales Kesar Valenko <ales.kes...@teads.com>

Gesendet: Montag, 04. August 2025 16:50
Bis: Nino Baltes <Nino....@fvsag.com>

[Ales Kesar Valenko]

Hi Nino, 

Thank you for the feedback. 

I'm in touch with RnD and will keep you posted, as soon as I receive any new information. 

Best regards, 

Aleš 

[Ales Kesar Valenko]

Hi Nino,

we received feedback from the RnD; could you try and reset your password, please? 

From RnD I was notified that this could be a possible solution. I kindly ask if you reset your password, afterwards try to get a token and let me know how it'll go. 

Best regards,

Aleš 

[Nino Baltes]

Hi Ales,

I changed my password an tried the following things:

First: Login Outbrain Account --> Click Aplify Api Token --> Enter my new password --> I got a Amplify API Token. That works

Second: Login Funnel Account --> Delete my old credential --> Generate a new credential with my new password --> Error message "Invalid credential". Same error as the screenshot from my last email.

Third: Do the curl command curl -v --trace-time -u 'username:password' https://api.outbrain.com/amplify/v0.1/login with my new password --> Same error as the screenshot from my last email.

The username is nino.baltes right?

Best, 

Nino

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Von: Ales Kesar Valenko <ales.kes...@teads.com>

Gesendet: Mittwoch, 06. August 2025 09:22