Issue when retrieving Performance Reporting data for clients
dudoa...@gmail.com
Today (2025-06-02), sending a request to the API to retrieve report data failed. Specifically, as follows:
1. When sending a request to get Performance Reporting, I received a 401 Unauthorized error.
1.1 Request
```
GET https://api.outbrain.com/amplify/v0.1/reports/marketers/xxxxxxxxx/promotedContent?from=2025-01-01&to=2025-01-31&includeArchivedCampaigns=true&enabledCampaignsOnly=false
Request header:
- OB-TOKEN-V1: {OB-TOKEN-V1-VALUE}
```
1.2 Response
```
- x-traceid: 27ed42cb6fd6e4d2372f798429782b4f
- AMPLIFY-REQUEST-ID: not found
- Body:
{
"message": "Unauthorized: Authentication token was either missing or invalid"
}
```
2. Then, I tried sending a request to get a new OB-TOKEN-V1, but I received a 401 Unauthorized: Bad credentials error.
2.1 Request
```
GET https://api.outbrain.com/amplify/v0.1/login
Request header:
- Authorization: Basic {<Base64 encoded username and password>}
```
2.2 Response
```
- x-traceid: 601f5dc066032f46cff04bfb344321c4
- AMPLIFY-REQUEST-ID: not found
- Body:
{
"message": "Unauthorized: Bad credentials"
}
```
Previously
- Before 2025-05-31: both above requests finished normally.
- On 2025-06-01: both requests returned a 503 Under Maintenance error.
```
<!DOCTYPE html>
<html>
<head><title>503 Under Maintenance</title></head>
<body>
<h3>Outbrain is Conducting Ongoing Maintenance</h3>
<p>We’ll be back soon! We appreciate your patience as we complete necessary maintenance updates.</p>
</body>
</html>
```
Please help investigate as soon as possible!
Sincerely,
David.
dudoa...@gmail.com
Hi, I have new information.
When I tried to log in to https://my.outbrain.com/login and received the message 'Your password has expired. Please reset it here'.
When I clicked on the link to reset, I was redirected to the "Forgot password" page.
I tried changing the password of one of my test accounts and checked again, and I was able to successfully send a request to GET https://api.outbrain.com/amplify/v0.1/login to get a new OB-TOKEN-V1.
According to the notification I received in the management dashboard, it seems all my client accounts had their passwords expire simultaneously on 2025-06-02.
Could you please explain the reason for this? Is there a policy requiring customers to change their passwords to continue using the service? Or is it necessary to change passwords after a certain period? Please let me know if this is the case.
If not, it is very likely that the API maintenance on 2025-06-01 caused some issue leading to the failure of all client password validations. I am certain that I had not previously changed the password for my own test account.
I hope to receive your reply ASAP.
Sincerely,
David.
