API Error: 500 Server error fetching creative level metrics

[Giulia Bernasconi]

Dear team, 

My client says: 
I'm implementing our backend code to interact with the API. The goal is to get metrics on our creatives, but I get this "Our servers encountered an error while processing your request" error. I can pull campaign-level data, but not creatives.

Can you help us unblock this? Is this an issue with the scope granted to our access token, some general blocker for our Marketer that needs to be enabled, are we not using the correct endpoints, ...?

Thank you,

Giulia

[Bryn Whitcomb]

Hey Giulia, 

It's not a token or access issue; they would get a 403 Unauthorized error in that case. This error likely means that they're using the wrong endpoint. They should be able to use the following endpoint to pull reporting by creative (they should replace the bolded parameters):

https://api.outbrain.com/amplify/v0.1/reports/marketers/MARKETER_ID/promotedContent?from=2026-06-10&to=2026-06-11

If they still have issues after trying this, please ask them to share the endpoint they are using so we can look into it further, 

Best,

Bryn

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Bryn Whitcomb Team Lead, Technical Solutions Engineering e | bryn.w...@teads.com

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[Giulia Bernasconi]

Hey Bryn, 

Thanks a lot for your help!

Thank you, this worked! Can you confirm if the "to" date parameter is exclusive? I.e., from=2026-06-10&to=2026-06-11 will give me the full data for 2026-06-10 (but not 11)?

Thank you,

Giulia

Giulia Bernasconi Senior Account Manager e | giulia.b...@teads.com

The information in this email is confidential and intended only for the addressee(s) named above. If you are not the intended recipient, any disclosure, copying, distribution, or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. Teads does not warrant that any attachment(s) are free from viruses or other defects and accepts no liability for any losses resulting from infected email transmission. Please note that any views expressed in this email may be those of the originator and do not necessarily reflect those of the organization. For more information or feedback, contact us here.

[Bryn Whitcomb]

Hey Giulia, 

Glad it worked! And from=2026-06-10&to=2026-06-11 will give them data for both the 10th and 11th. If they only want data for the 10th, they should use from=2026-06-10&to=2026-06-10. 

Let me know if they have any other questions!

Best, 

Bryn