503 Service is overloaded

[Angelo]

Hi,
We are having issues when requesting to this endpoint:

https://api.outbrain.com/amplify/v0.1/reports/marketers/[ACCOUNT_ID_HERE]/promotedContent?from=2025-05-19&to=2025-05-19&limit=500&filter=spend+gt+0+or+impressions+gt+0&timezone=GMT%2B11%3A00

It use to be fast but since yesterday (05/19/2025), we are noticing a degrade in the response time. Are you doing some updates/maintenance in the endpoint? We are receiving a "503 Service is overloaded" message and we are hitting our 30 seconds request timeout.
We need those campaign data for our daily reporting, it is throwing errors and annoys our Director. 

Please advise, thank you.

[Nika Krnc]

Hi Angelo,

Could you please try again now, and let me know if you are still running into this error?

Best,

Nika

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[Angelo]

Hi Nika,

The error is now fixed. We can now pull data from the reports API without issues. is it possible for you to share what's the cause of the issue on Outbrain's end so we are aware?

Thanks.

[Angelo]

Hi Nika,

The error seems to be fixed. We are able to pull data from the reports API without issues. 

But can you share what caused the issue on Outbrain's end so we are aware?

Thanks.

On Tuesday, May 20, 2025 at 4:30:04 PM UTC+8 nika.krnc wrote:

[ales.kesarvalenko]

Hi Angelo, 

It was an internal error, on our side, details of which we cannot share. 

Best regards, 

Aleš