Mitek Knowledge Base

[Sandi Loisel]

Youmay be able to find the answer to your question without having to submit a request. From the initial login page, click on Check Processing / Forms Processing or Identity Verification to select the main area of interest. From there, articles will be listed under headings of the relevant product lines.

At any level, you may type a phrase into the Search field to search through all articles found in that level or sub-levels. Start your search at the highest level to search through the entire knowledge base.

Once you receive your first reply from our team, you can reply directly through the requests panel (described below) or by replying to the email you received when you submitted the ticket.

You can add attachments via the portal or email replies; there is a size limit of 50 mb per item.

The list provides a summary of latest activity and status of all listed tickets. Status New indicates a ticket that is just submitted. An Open ticket is waiting for response from Mitek staff; Awaiting your reply ticket is waiting for your response. A Solved ticket is one where no further reply is expected; if you do decide to reply, the status will be changed to Open once again.

If you feel that the request is not resolved, do not respond to the survey; instead reply to the last notification email received on the ticket, or log in to the portal and add a comment to the ticket. Either of these will re-open the ticket for continued communication with our team.

Can I send support requests via email?

We recommend using the support portal as the primary way to submit and manage cases and to take advantage of the benefits. We will not be decommissioning emails at this time.

What are the benefits of using our submission form?

Our support experience allows for streamlined case submission and smarter case assignment. When you use our submission form, you will be able to provide us with comprehensive information about your issue. The system will then route this information to the team of Mitek support experts best equipped to assist you. This support experience allows us to provide quicker responses and issue resolution.

Can I attach files or screenshots when using the support portal form?

Yes, the support portal form includes an option to attach files or screenshots relevant to your support request. This helps our support team better understand and troubleshoot the issue. Please be mindful not to attach any items containing PII (personal identifiable information).

What happens after I submit a support request via the support portal form?

Once you submit a support request, it is automatically routed to the appropriate team for review. Our team will prioritize and address the request based on the information provided. You will receive notifications and updates through the support portal and via email.

Can I see tickets from others in my organization?

Yes, on the requests page, you can toggle over to Organization requests. This will show all tickets submitted from other people in your organization.

Can I include others from my organization in my request?

To include other members of your organization in the communications on your ticket, simply add them to the CC list in your reply by email.

How can I track the progress of my support request?

Login to the portal using your credentials and navigate to the Requests section. Here, you can view your request's status, updates, and any related communication.

The ultimate heavy-duty home lab router with USB 3.0, 1G and2.5G Ethernet and a 10G SFP+ cage. You can mount four of thesenew routers in a single 1U rackmount space! Unprecedentedprocessing power in such a small form factor.

Your most affordable, compact, energy-efficient doorway tothe world of 100 Gigabit networking. This switch is the nextstep in upgrading existing 10 or 25 Gigabit networks.Multiple powering options, dual hot-swap power supplies.

The new MikroTik flagship with the power of a whole fleet.Unleash the power of 100 Gigabit networking with L3 HardwareOffloading! This router can be a handy drop-in upgrade forexisting CCR1072 setups.

MikroTik training sessions are organized and provided by MikroTik Training Centers at various locations around the World. They are attended by network engineers, integrators and managers, who would like to learn about routing and managing wired and wireless networks using MikroTik RouterOS.

MikroTik Academies are educational institutions such as universities, technical schools, colleges, vocational schools, and other educational institutions offering semester time based Internet networking courses for their academic students using MikroTik RouterOS as a learning tool.

Every year there are around 2000 - 3000 graduates who have successfully completed a MikroTik courses. Our certificates are recognized world wide and stand for good knowledge about network administration, using RouterBOARD and RouterOS.

RouterOS is the operating system of RouterBOARD hardware. It has all the necessary features for an ISP - routing, firewall, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server and more. Quick and simple installation and an easy to use interface!

MikroTik manufactures routers, switches and wireless systems for every purpose, from small office or home, to carrier ISP networks, there is a device for every purpose. See our product catalog for a complete list of our products and their features.

To purchase our RouterBOARD, CCR, CRS and other products, and also to receive technical support and pre-sales consultation, please contact our wide network of distributors. See the map to find the nearest one.

DMA 1.0 is not yet ready for prime time. It's that simple. How do I know? Because Bob Bueltmann, VP of Optex, told me. How does Bob know? Because as an integrator, he and his team have looked closely into the bowels of DMA, and, according to him, DMA 1.0 is still 18 months away from readiness, partly because of its inadequate security, i.e. it lacks the ability to do cross-repository searching, which makes it necessary to define all users in both repositories.

Bueltmann has gained this knowledge because his client, A.G. Edwards, is looking to install a multi-thousand-seat document management system, and he has been charged with scoping the situation out. Not surprisingly, it has come down to Documentum and FileNet. Bob isn't exactly wild about Documentum in this case, because it would require the use of DMA to connect with a legacy FileNet system. Since DMA doesn't make the grade there, he said it would be necessary to build an object broker linking the Documentum and legacy FileNet systems.

Parascript, the Moscow-based company that is trying to master the elusive art of cursive handwriting recognition, continues to raise the technology bar, and now claims to achieve a 75% read rate on checks. The question is, is that good enough? According to Pavel Zelinsky, senior VP of R&D at the company, it is, because companies like NCR, Mitek and Formware are integrating Parascript's CheckScript product into their banking packages.

Zelinsky noted that any time the system indicates less than 85% confidence, the check is relegated to manual processing. However, he added, 50% of those checks sent to manual processing were properly recognized in the first place. Of those checks that are accepted, 99.5% are accurate. It's a neat technology, but a lot of people are still waiting for more reliability before they sign on the dotted line. Parascript's U.S. headquarters is in Boulder, CO.

Chatted with old friend Harvey Spencer of Harvey Spencer Associates at the show. Harvey was impressed with the advances in color compression technology on display and speculated on the increasing integration of document technologies with print-on-demand systems. Could it be, we wondered, that AIIM and Xplor, the printing-based counterpart of AIIM, will find themselves following an increasingly parallel track? Will those two organizations' yearly shows end up as one?

Minolta's software company has made it through its first year of operation. The spinoff, which has a five-year commitment, started life with the 3,000-user base of the parent company and added approximately 350 new customers during the year. Even though the start-up didn't get rich, it did meet its plan.

Verity has jumped on the XML bandwagon by unveiling an XML-enabled version of its search engine, which performs more focused and structured searches designed to pinpoint relevant information. Look for more of those capabilities as XML is increasingly hailed as a savior for users seeking greater control of their data. XML may even become a competitor to EDI for computer-to-computer data transfer.

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