Ironman race cancellation fee

[Michael Snook]

Did anyone else get hit by a $775 cancellation fee from Ironman & Active.com for a cancelled event, nevermind that the refund amount is less than the $995 (including taxes and fees) charged for the event? The last message I had from Ironman was that my 2020 registration would be transferred to 2021 at no charge for Ironman Mont Tremblant. I've written to both Ironman and Active requesting an explanation. If all else fails, I'll be contacting my credit card provider to cancel the charges due to lack of services provided by the vendor.

[Annick Desrosiers]

IMMT Facebook page posted the explanation. 

https://www.facebook.com/IRONMANMontTremblant/

"TO ALL ATHLETE THAT DEFERRED TO IMMT 2021:
We apologize for any confusion that the Active cancellation notification has caused you. When we process an event postponement or cancellation, we ultimately have to “cancel” your registration in the original event, and we will then will send you an email with a new link to register for the event that you chose, whether that was a transfer to a different race or a deferment to the same event in 2021. We realize that the notification did not explain this as it was an automatic notification out of the Active system. You will be receiving an email to register for the IMMT 2021 later this year, please be patient as the IMMT 2021 have not yet been created yet, it will be later in Autumn.
We appreciate your patience and understanding as we process all athlete movement.
Stay safe!'

Hope that helps!

[Michael Snook]

This should have been explained in the original message. I just got the same response from then as well: 

Bonjour Michael, 

 

We apologize for any confusion that the Active cancellation notification has caused you.  When we process an event postponement or cancellation, we ultimately have to “cancel” your registration in the original event, and we will then will send you an email with a new link to register for the event that you chose, whether that was a transfer to a different race or a deferment to the same event in 2021.  We realize that the notification did not explain this as it was an automatic notification out of the Active system.  You will be receiving an email to register for the new event later this year, please be patient as some of the events for 2021 have not yet been created.

We appreciate your patience and understanding as we process all athlete movement.

Jacynthe

Service aux Athlètes Athlete Services