Deskside Support Specialist <20091217060003-4840000>
excelHR
Location: Ottawa-Carleton, ON
Type: Contract
Duration: 6 months
Description:
Location: Ottawa
Start Date: ASAP
Position Type: Temporary
Duration: 6 months
Bilingual - Complete fluency required (verbal and written)
Security Clearance: Secret
Opportunity Number: 604840
Our government client is seeking a resource to provide held desk support
for static and deployed networks.<br>
<br>
Role and Responsibilities
* Respond appropriately to user requests and problems
* Perform initial problem analysis and troubleshooting
* Refer problems to other appropriate staff when appropriate.
* Perform a variety of network problem analysis and monitoring tasks
* Log and track requests for assistance.
* Monitor unresolved requests by liaising with users and technical staff
to communicate the status of the problem and estimated time for problem
resolution.
* Participate in the development of user documentation such as help desk
procedures and network handbooks.
* Develop recommendations for improving help desk procedures
* Participate in on-site installations of network equipment
* Maintain asset inventory records
Qualifications and Experience
* The proposed resource must be fluent in English and French.
* The proposed resource must hold a Secret Security Clearance
* 5 years of demonstrated experience providing support in Linux and/or
environments
* 5 years of experience providing desktop support to users
* 12 months of demonstrated experience using HP Openview to log and manage
Help Desk calls
Since 1989, excelHR has consistently responded to our clients'
contracting and recruiting needs with talented and experienced contractors.
ExcelHR places contractors within the federal government and private sector
in the areas of: IT/IM, Administration, Accounting and Professional-level.
ExcelHR contracts to several government departments through supply
arrangements and standing offers. ExcelHR is an ISO 9001 Certified company.
Visit our website at http://www.excelhr.com
where all of our contract opportunities are posted.