[otrs] ITSM

Sudhir Garg

unread,

Dec 15, 2010, 1:58:48 AM12/15/10

to User questions and discussions about OTRS.

Hello All,

OTRS ITSM module can meet 6 of the processes of ITIL. We want to evaluate some other processes of ITIL through open source product like capacity, availability, continuity, financial management etc.

Can somebody guide us if there are tools available to meet these additional requirements and how well they can integrate with OTRS?

Thanks for the help.

Regards
Sudhir

Murilo Moreira de Oliveira

unread,

Dec 15, 2010, 5:33:32 AM12/15/10

to User questions and discussions about OTRS.

Hi!

I know that there are several open source tools to address capacity, availability and continuity management ITIL processes, like zabbix (my favorite), Zenoss and Nagios. OTRS has API's to integrate itself with Nagios and I think theses API's can be used or customized to integrate OTRS with other applications. About financial management process, I would be happy to receive some feedback too. ;-)

2010/12/15 Sudhir Garg <S75...@emirates.com>

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Marco Vannini

unread,

Dec 15, 2010, 9:13:06 AM12/15/10

to User questions and discussions about OTRS.

I love Zabbix too and I would like to have a better integration between it like the nagios plugin (bidirectional, never tryed an integration ... does someone has a use case to submit ?)

Additionally I would like to remember that on ideascale (otrsteam.ideascale.com) there are some proposal to have more integration between otrs and other tool like the ones you mentioned, expetially for the part reguarding Configuration Items