[otrs] How to use gmail group to fetch email for OTRS

[Darshak Modi]

Hi All,

As group ids are like below

groups.google.com/a/xyz.com/forum/?hl=en#!forum/abc

Where abc is group-name.
Login details we have to provide are individual only.

In Postmaster config, host we tried to give details as
groups.google.com/a/xyz.com/forum/?hl=en#!forum/abc
But it is not working

Error like:
Can't connect to :groups.google.com/a/xyz.com/forum/?hl=en#!forum/abc

Please guide.

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[Sander Goudswaard]

Hello Darshak Modi,

Could you:
- create a user mailbox that subscribes to the Google group
- set e-mail delivery for this user to send an e-mail for every message in the group
- have OTRS retrieve the e-mail from the user mailbox

Regards
Sander