[otrs] How to use gmail group to fetch email for OTRS

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Darshak Modi

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Sep 2, 2016, 3:46:55 AM9/2/16
to User questions and discussions about OTRS.
Hi All,

As group ids are like below

groups.google.com/a/xyz.com/forum/?hl=en#!forum/abc

Where abc is group-name.
Login details we have to provide are individual only.

In Postmaster config, host we tried to give details as
groups.google.com/a/xyz.com/forum/?hl=en#!forum/abc
But it is not working

Error like:
Can't connect to :groups.google.com/a/xyz.com/forum/?hl=en#!forum/abc

Please guide.

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Sander Goudswaard

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Sep 13, 2016, 7:24:41 AM9/13/16
to User questions and discussions about OTRS.
Hello Darshak Modi,

Could you:
- create a user mailbox that subscribes to the Google group
- set e-mail delivery for this user to send an e-mail for every message in the group
- have OTRS retrieve the e-mail from the user mailbox

Regards
Sander
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