[otrs] Bulk actions on free text/dynamic fields ?

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JAOUEN Egareg

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Jan 15, 2020, 3:20:54 AM1/15/20

to User questions and discussions about OTRS.

Hi all,

Is there a way to authorize bulk actions on ticket free text or dynamic fields ?

I added a field “deliveryRevision” and I would like my agents are able to change the value of this field in bulk action screen along side to change state from ‘open’ to ‘close successful’.

I didn’t see where I can configure that behavior in the system conf pages.

Can anyone help me ?

Egareg JAOUEN

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