[otrs] Unicode encoding problems in the agent frontend
Tim Schumacher
I wanted to give OTRS 4.0 a spin, so I made a backup of my test
instance and checkout the the rel-4.0 branch and followed the update
instructions. I was using 3.3 previously where I had not the followig
problems. I'm running OTRS behind fastcgiwrap behind nginx, which also
is working flawless.
My problem is, that the generated HTML garbles up all the unicode
characters as you can see in this screenshot (for Example under
'Ticket-Einstellungen', 'Agenten-Benachrichtigungen):
https://picdump.datenknoten.me/060e60cbb676db5500344e38c97dad5b0a83b1e5b2a5656dbf509e999e990727_orig
This also includes customer correspondences.
The Database is configured correctly I think:
Name | Owner | Encoding | Collate | Ctype | Access privileges
------+-------+----------+-------------+-------------+-------------------
otrs | otrs | UTF8 | en_GB.UTF-8 | en_GB.UTF-8 |
Is there anything else I may have missed?
greetings
Tim
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Renee B
with utf-8...
- Renée
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
Tim Schumacher
$ file de.pm
de.pm: Perl5 module source, UTF-8 Unicode text, with very long
lines
What i forgot to mention is that all content is garbled, also the customer emails. I looked into the database with psql and the content is correct.
The box is a Debian jessy.
Greetings and thanks for your time
Tim
Please check if the translation files (Kernel/Language/*.pm) are stored
with utf-8...
- Renée
On 23.11.2014 16:38, Tim Schumacher wrote:
Hi folks,
I wanted to give OTRS 4.0 a spin, so I made a backup of my test
instance and checkout the the rel-4.0 branch and followed the update
instructions. I was using 3.3 previously where I had not the followig
problems. I'm running OTRS behind fastcgiwrap behind nginx, which also
is working flawless.
My problem is, that the generated HTML garbles up all the unicode
characters as you can see in this screenshot (for Example under
'Ticket-Einstellungen', 'Agenten-Benachrichtigungen):
https://picdump.datenknoten.me/060e60cbb676db5500344e38c97dad5b0a83b1e5b2a5656dbf509e999e990727_orig
This also includes customer correspondences.
The Database is configured correctly I think:
Name | Owner | Encoding | Collate | Ctype | Access privileges
------+-------+----------+-------------+-------------+-------------------
otrs | otrs | UTF8 | en_GB.UTF-8 | en_GB.UTF-8 |
Is there anything else I may have missed?
greetings
Tim
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Renee B
> Jup, it is. There are no modifications to the gut tree:
>
> $ file de.pm
> de.pm: Perl5 module source, UTF-8 Unicode text, with very long
> lines
>
> What i forgot to mention is that all content is garbled, also the customer emails. I looked into the database with psql and the content is correct.
>
Then check the HTTP-Headers. Is there any charset set? Check the browser
- what charset is used to show the content...
- Renée
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
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Tim Schumacher
>
> On 23.11.2014 23:14, Tim Schumacher wrote:
> > Jup, it is. There are no modifications to the gut tree:
> >
> > $ file de.pm
> > de.pm: Perl5 module source, UTF-8 Unicode text, with very long
> > lines
> >
> > What i forgot to mention is that all content is garbled, also the customer emails. I looked into the database with psql and the content is correct.
> >
>
> Then check the HTTP-Headers. Is there any charset set? Check the browser
> - what charset is used to show the content...
<meta http-equiv="Content-type" content="text/html;charset=utf-8" />
And firefox says unicode. You can try for yourself on
https://support.datenknoten.me/
Whats realy strange, when I run /opt/otrs/bin/cgi-bin/index.pl from
the shell, the unicode characters are correct. When I run
/opt/otrs/bin/fcgi-bin/index.pl they are garbled up like in the web
interface.
My nginx config looks like this:
location ~ ^/otrs/(.*\.pl)(/.*)?$ {
gzip off;
# Enter your fcgiwrap socket here
fastcgi_pass unix:/var/run/fcgiwrap.socket;
fastcgi_index index.pl;
# Enter your OTRS cgi-bin path,
e.g. <YOUR_OTRS_PATH>/bin/cgi-bin
fastcgi_param SCRIPT_FILENAME /opt/otrs/bin/cgi-bin/$1;
include fastcgi_params;
}
And wether I put cgi-bin or fcgi-bin in SCRIPT_FILENAME it does not
matter, the characters are garbled.
greetings
Tim
Renee B
http://stackoverflow.com/questions/7285215/nginx-fastcgi-utf-8-encoding-output-iso-8859-1-instead-of-utf8
die Lösung
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Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
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Tim Schumacher
Renee B wrote:
>
> Vielleicht liefert
> http://stackoverflow.com/questions/7285215/nginx-fastcgi-utf-8-encoding-output-iso-8859-1-instead-of-utf8
> die Lösung
Thanks, figured it out! Thanks to your link I dumped the env to a file and
then checked variable for variable[1] which was the culprit. If
„FCGI_ROLE="RESPONDER"“ is set, all the umlauts are garbled. I then
grepd the source for FCGI_ROLE and then discovered
Layout.pm[2] and then comented the encoding stuff
and now all the umlauts work.
What should I do? Should I comment in the tickets that this change
breaks stuff for me?
greetings
Tim
[1] http://pastebin.geany.org/2HTNv/
[2] https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Output/HTML/Layout.pm#L1440
Renee B
> What should I do? Should I comment in the tickets that this change
> breaks stuff for me?
Yes, please do so. But provide some details:
* OTRS version
* Perl version
* FCGI, CGI::Fast version ( "perl -MFCGI\ 999 -e 1" and "perl
-MCGI::Fast\ 999 -e 1")
* nginx version
* nginx configuration
- Renée
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Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
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