[otrs] Help Fetching emails via POP3 or IMAP under Windows

[Matt Reidy]

Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

 

Thanks,

 

-Matt

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[David Holder]

Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David

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[Matt Reidy]

As a starting point, I guess I need help with knowing how to set up the job under CRONw – what file do I edit, etc.

 

My LAMP experience is limited and I’m not finding the amount of Windows-specific documentation to be enough.

 

Thanks!

[Ramsey Allison]

David,

I am having issues with incoming mail in to OTRS. Here is my error message.

OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com

It was working correctly until we switched our mail to GMail.  I logged into the GMail account and all of the messages are there but they are not showing up in OTRS.

I verified my settings in Postmaster Mail Account.

Type: POP3

Username: exa...@test.com

Password:.................

Host:pop.gmail.com

Trusted:Yes

Dispatching:Dispatching By selected Queue

Queue:Support

Valid:valid

 

When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S.

Any suggestions would be helpful.

 

Regards,

Ramsey

--
Ramsey Allison
Xavier College Preparatory
4710 North 5th Street
Phoenix, AZ 85012
602-277-3772

[Guillermo Vargas-DellaCasa]

I would suggest...

1. That the OTRS host can indeed reach pop.gmail.com on the needed ports.

2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS.

3. Check that you see:
o Mail::POP3Client...............ok (vx.xx )
o IO::Socket::SSL.............ok (vx.xx)
when you run otrs.checkModules. I think that is the perl Module OTRS is using for POP3S.

Guillermo.

From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Ramsey Allison
Sent: Thursday, August 06, 2009 5:46 PM
To: User questions and discussions about OTRS.; Ramsey Allison
Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

________________________________________

[rajaa Jlil]

hello

 

I just tried sending an email (response to my test ticket) and this
error popped up.

       Software error:

       No SASL mechanism found
       at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line
74

       Is there a configuration how-to anyone can point me a link to in
configuring email on OTRS?

best regards

Cordialement

 

-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49

 
> Date: Thu, 6 Aug 2009 19:13:23 -0400
> From: gvargas-...@nhvweb.net
> To: ot...@otrs.org

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[Michiel Beijen]

Please follow the steps below to install IO::Socket::SSL on your system:

Did you use the latest Windows installer? In that case you are using

StrawberryPerl and you have to take these additional steps (see bug 3789)


* Open the file Config_heavy.pl which is located in [OTRS install
dir]\StrawberryPerl\perl\lib\
* Replace all references to "C:\Strawberry" to the StrawberryPerl directory in
your OTRS installation. If you've installed OTRS under C:\Program Files\ you'll

have to replace "C:\Strawberry" with "C:\Program Files\OTRS\StrawberryPerl".

Install IO::Socket::SSL as follows:

* Change to the Perl binary directory (if you've used the Windows installer,

this is [OTRS install dir]\StrawberryPerl\perl\bin)
* ppm install http://cpan.uwinnipeg.ca/PPMPackages/10xx/IO-Socket-SSL.ppd
* The installer will prompt you to install ssleay32.dll and libeay32.dll. I had

to copy these two files to the System32 directory to get it working properly

--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

[rajaa Jlil]

ok i understand but what do you mean by

"Replace all references to "C:\Strawberry"  "  which references ?? 

BEST REGARDS

Cordialement

 

-JLIL Rajaa-

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Date: Wed, 12 Aug 2009 16:11:22 +0200
From: mic...@beefreeit.nl

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