[otrs] Ticket Process do not add attachments

[Alvaro Cordero]

Hello, 

I am using otrs-community version 6.0.10 with some processes configured. 

My installation es running on CentOS 7.5. with apache and MariaDB. My ArticleStorge Module is set to File System. 

I found out that when creating a Ticket Process or using any of the AD, even if I can choose an attachment it does not get attached to the Ticket. I can use a regular note screen and add attachments. 

Has anyone seen this issue before. 

I don't see any logs on this issue. 
--

Alvaro Cordero Retana
Consultor de Tecnologias

Tel: 22585757 ext 123

Email: alv...@gridshield.net

[Roy Kaldung]

Hi Alvaro,

> On Aug 23, 2018, at 12:55 AM, Alvaro Cordero <alv...@gridshield.net> wrote:
>
> I found out that when creating a Ticket Process or using any of the AD, even if I can choose an attachment it does not get attached to the Ticket. I can use a regular note screen and add attachments.
>

Should be fixed in the next patch level. See https://bugs.otrs.org/show_bug.cgi?id=14014 and https://github.com/OTRS/otrs/blob/rel-6_0/CHANGES.md

- Roy

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[Alvaro Cordero]

Hello Roy, Thank you. I'll check the next release 

Regards.