[otrs] Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

[Marty Hillman]

I followed the guidance at https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and used the SetPermissions.pl against the /opt/otrs/ directory and was able to start the service from /etc/init.d once.  It then came up a few minutes later and alerted me that the service might not be running.  I tried to stop it from the command line and it said it was already stopped.  I tried to start it again manually from the command line, but got the same permissions error as in the subject line.

 

I will keep googling for an answer, but does anyone have any quick thoughts?

 

Marty Hillman – IT Manager of Network Infrastructure
	5801 Clearwater Drive, Minnetonka, MN 55343
	P  612.617.4333  |  E mhil...@equuscs.com

 

 

[Martin Gruner]

That can happen when you run otrs.RebuildConfig.pl as root. Always use
the otrs user for that.

Regards, mg

Am 28.01.14 16:50, schrieb Marty Hillman:

> I followed the guidance at
> https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and
> used the SetPermissions.pl against the /opt/otrs/ directory and was able
> to start the service from /etc/init.d once. It then came up a few
> minutes later and alerted me that the service might not be running. I
> tried to stop it from the command line and it said it was already
> stopped. I tried to start it again manually from the command line, but
> got the same permissions error as in the subject line.
>
>
>
> I will keep googling for an answer, but does anyone have any quick thoughts?
>
>
>
> Marty Hillman – IT Manager of Network Infrastructure
>

> Description:
> http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png
>
>
>
>
>
> 5801 Clearwater Drive, Minnetonka, MN 55343
>
>
>
>
>

> *P*** 612.617.4333 | *E**mhil...@equuscs.com
> <mailto:mhil...@equuscs.com>*
>
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[Marty Hillman]

So, it should be no problem for me to re-run that now as otrs without breaking anything?

-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Martin Gruner
Sent: Tuesday, January 28, 2014 10:16 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

That can happen when you run otrs.RebuildConfig.pl as root. Always use the otrs user for that.

Regards, mg

Am 28.01.14 16:50, schrieb Marty Hillman:
> I followed the guidance at
> https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and
> used the SetPermissions.pl against the /opt/otrs/ directory and was
> able to start the service from /etc/init.d once. It then came up a
> few minutes later and alerted me that the service might not be
> running. I tried to stop it from the command line and it said it was
> already stopped. I tried to start it again manually from the command
> line, but got the same permissions error as in the subject line.
>
>
>
> I will keep googling for an answer, but does anyone have any quick thoughts?
>
>
>

> Marty Hillman - IT Manager of Network Infrastructure

[Martin Gruner]

You need to run otrs.SetPermissions.pl first (as root!) to fix the issue
first, then it should work.

Regards, mg

Am 28.01.14 17:23, schrieb Marty Hillman:

[Marty Hillman]

Thanks. Killed two birds with one stone. Installed the 3.3.4 update and did that through the UPGRADE.md document. Everything appears to be working fine at this point.