Re: [otrs] Tickets with attachments

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Bjørn Gustav Baklid

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Jan 13, 2012, 3:16:13 AM1/13/12

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Hi.

I am having some issues when tickets contain attachments from customers.

When I click on the attachment in the ticket the URL seems wrong, and I get an error message containing: slurp_filename('/opt/otrs/bin/cgi-bin/A1100839.doc') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541

The URL then looks like this http://saaga/otrs/A1100839.doc?Action=AgentTicketAttachment;ArticleID=628;FileID=1, however if I replace the filename of the attachment with “index.pl” the URL works perfectly, and I can download the attachment.

Is this a bug, or an error in my configuration?

I am running OTRS 3.0.11 with ITSM 3.0.5.

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Bjørn Gustav Baklid

IKT-konsulent

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Bjørn Gustav Baklid

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Jan 16, 2012, 5:33:51 AM1/16/12

to User questions and discussions about OTRS.

Strangely enough it’s only on my Windows 7 machine. With both Firefox 9.0.1 and Internet Explorer 8.

My other machine running Ubuntu 11.10 with Firefox 9.0.1 manages attachments perfectly.

Could this be a bug in apache?

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Bjørn Gustav Baklid

IKT-konsulent, Re Kommune

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