[otrs] I can't use my custom stats module

Iggy Pop

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Jul 25, 2012, 10:33:51 AM7/25/12

to ot...@otrs.org

Hi all,

I’ve created a dynamic stats module, following the instructions in the OTRS developer book.

I placed the script in Kernel/System/Stats/Dynamic/

But it doesn’t appear in the ‘Dynamic-Object’ drop down on the page ‘Edit: Stat#’, step 1…

I can’t find any information about this problem.

Any idea?

Thanks.

Steve Clark

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Jul 25, 2012, 11:37:19 AM7/25/12

to User questions and discussions about OTRS., Iggy Pop

I ran into this same issue a couple of years ago on 2.4.x. Using the example
in the documentation, same issue never showed up in drop down list. I posted
to list back then and got no response. Maybe you will have better luck.

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Gerald Young

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Jul 25, 2012, 1:46:05 PM7/25/12

to User questions and discussions about OTRS.

You may need a xml file in Kernel/Config/Files. (yourfilename.xml)

<?xml version="1.0" encoding="utf-8"?>

<otrs_config version="1.0" init="Application">

<Description Translatable="1">Some sort of description</Description>

<Group>Ticket</Group>

<SubGroup>Core::Stats</SubGroup>

<Hash>

<Item Key="Module">Kernel::System::Stats::Dynamic::yourmodule</Item>

</Hash>

</Setting>

</ConfigItem>

</otrs_config>

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Steve Clark

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Jul 25, 2012, 2:09:59 PM7/25/12

to User questions and discussions about OTRS.

On 07/25/2012 01:46 PM, Gerald Young wrote:

You may need a xml file in Kernel/Config/Files. (yourfilename.xml)

<?xml version="1.0" encoding="utf-8"?>

<otrs_config version="1.0" init="Application">

<ConfigItem Name="Stats::DynamicObjectRegistration###somethingname" Required="0" Valid="1">

<Description Translatable="1">Some sort of description</Description>

<Group>Ticket</Group>

<SubGroup>Core::Stats</SubGroup>

<Setting>

<Hash>

<Item Key="Module">Kernel::System::Stats::Dynamic::yourmodule</Item>

</Hash>

</Setting>

</ConfigItem>

</otrs_config>

Thanks for the info.

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