[otrs] RO Groups can't view Queues
Fabian G. Ferdgelis
I have this queue tree
* Networking
- NET_AR
- NET_BR
- NET_US
And I have a group called AR_Users...
If I assign RO permissions to Networking queue and RW permissions to NET_AR queue then my users can't see any queue.
I realice some test using diferent kind of permission sets and I found that RO permissions doesn't work correctly
Can anyone helpme??
Best regards
|
_________________________ Fabián G. Ferdgelis |
Patrick Schiess
hi,
which group(s) did you assign to the queues? different ones for both queues?
for us, “readonly” rights works perfect... what you have to know is, that when you have “ro” rights for a queue, you won’t see them in the “queue view”, but you can find the ticket through the search module or trough the “status view” that should be enabled under “admin” > “sysconfig” > “ticket” > “frontend::agent::moduleregistration” > “frontend::module###agentticketstatusview”.
regards,
patrick.
André Bauer
am Mittwoch, 1. Oktober 2008 um 00:01 schrieben Sie:
FGF> Dear Sirs.
FGF> I have this queue tree
FGF> * Networking
FGF> - NET_AR
FGF> - NET_BR
FGF> - NET_US
FGF> And I have a group called AR_Users...
FGF> If I assign RO permissions to Networking queue and RW permissions to
FGF> NET_AR queue then my users can't see any queue.
FGF> I realice some test using diferent kind of permission sets and I
FGF> found that RO permissions doesn't work correctly
FGF> Can anyone helpme??
FGF> Best regards
FGF> _________________________
FGF> Fabián G. Ferdgelis
You have to set "ViewAllPossibleTickets" to "Yes" via sysconfig to get
RO Tickets shown.
--
Mit freundlichen Grüßen
André Bauer
mon...@gmx.net
System:
Ubuntu 8.04.1/Apache 2.2.8-MOD_PERL/MySQL 5.0.51a/ OTRS 2.3.2
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