[otrs] only 250 customers shown

[Leonardo Certuche]

Hi list,

This topic has been already discussed but unfortunately I haven't been able to solve it. I tried what is said in http://www.mail-archive.com/ot...@otrs.org/msg18806.html and http://www.mail-archive.com/ot...@otrs.org/msg25190.html without success.

We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both customers(278) and agents(64). While AdminCustomerUserGroup shows our 278 customers,  both AdminCustomerUser and AdminCustomerUserService only show 250 customers. As explained in http://doc.otrs.org/2.4/en/html/x1764.html the answer seems to lay on the CustomerUserSearchListLimit parameter but our working LDAP configuration looks a little different so I don't know where to place that parameter

Here is our LDAP config for customers:

    #Enable LDAP authentication for Customers / UserS
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D;
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=COMPANY,DC=DOMAIN,DC=COM';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    #The following is valid but would only be necessary if the
    #anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'USER';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

Keeping this syntax, how should I set CustomerUserSearchListLimit?

Thanks a lot!

Leonardo Certuche

[Nathan Campbell]

You may have to modify the actual page dtl itself - I have seen a couple of instances where there is a hard-coded return limit

Good luck

Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201

817-966-5232 - cell
214-871-4026 - work
--------------------------
Sent from my BlackBerry

Hi list,

Thanks a lot!

Leonardo Certuche

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[Leonardo Certuche]

Thanks for your quick response Nathan, more info on which dtl or even which line on it it's more than welcome (I'm not a skilled programmer)

Greetings,

Leonardo Certuche

[Nathan Campbell]

I'm sorry - I can't find it at the moment, I do think I need to correct myself and say that the value I am talking about (if I remember correctly) was not modifying a .dtl file but one of the System - .pm files - however, I can't recall which one. I was having the same difficulty and found that one of the program files had a return limit that I was able to modify. Perhaps someone else knows?

[Leonardo Certuche]

Hello again,

The only parameter that looks like being the one in AdminCustomerUserService.pm is the following which I set it to 1000:

my $SearchLimit = 1000;

But I'm still unable to see all services listed. Does anyone know what should I modify to be able to see more that 250 services?

Thanks a lot,

Leonardo Certuche

[Michiel Beijen]

Hi Leonardo,

Please take a look at http://bugs.otrs.org/show_bug.cgi?id=4199
This is a known error, we will make the value configurable in upcoming
ITSM versions.
As a workaround, you can change the value in
otrs/Kernel/Modules/AdminCustomerUserService.pm yourself.

((enjoy))
-
Michiel Beijen
R&D

OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany

T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I:  http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY