[otrs] Create Dashboard Widget

[Dimitrakakis Georgios]

Hi,

 

I am trying to find some instructions on how to create a new dashboard widget that will show both the “new” and “open” tickets.

 

For the moment in OTRS there are 2 different dashboard widgets. One for the “new” tickets and another one for the “open”.

So, how can I create a new one that will combine and show both of them?

 

Thank you for your help!

 

Best regards,

 

George

[Jan.D...@bertelsmann.de]

Hi George,

Am 25.01.2017 um 07:52 schrieb Dimitrakakis Georgios <gdimit...@pancretabank.gr>:

For the moment in OTRS there are 2 different dashboard widgets. One for the “new” tickets and another one for the “open”.

So, how can I create a new one that will combine and show both of them?

Just take a look into /otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3AAgent%3A%3ADashboard;SysConfigGroup=Ticket

I think you have to create a modified variant of Kernel::Output::HTML::DashboardTicketGeneric to filter more than one StateType though.

Gruß / Regards

— 

Jan Dreyer
IT Administrator — Operations — A-SCM-IT IOX Expert

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[Florian Edlhuber]

Hi,

 
25.01.2017 08:03 - Dimitrakakis Georgios schrieb:

> I am trying to find some instructions on how to create a
> new dashboard widget that will show both the “new” and “open” tickets.

> (...)

> So, how can I create a new one that will combine and show both of them?

create your own .xml

have a look in otterhub or search the internet for xml otrs dashboard
http://forums.otterhub.org/viewtopic.php?t=28631

Regards,

--
Florian