[otrs] Different Signatures for different Agents
Markus Moj
Hey OTRS Mailinglist,
is it possible to have different Signatures assigned for each agent?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mm...@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Michiel Beijen
You can only have per-queue signatures. So if you are in need of
different signatures, please create different queues for that. You CAN
use user variables, such as <OTRS_CURRENT_UserFirstname>
<OTRS_CURRENT_UserLastname>
<OTRS_CURRENT_UserEmail> or even values from the user's preferences in
the signature.
So if the objective is to display the agent's phone number in the
signature, just create a field for the phone number in the users
preferences and use that in the signature. The benefit for this would
obviously also that users can update their own phone number and it's
reflected in the signatures immediately.
Would this be helpful to you?
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
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2010/3/18 Markus Moj <MM...@timocom.com>:
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Nils Leideck - ITSM
You can only have per-queue signatures. So if you are in need of
different signatures, please create different queues for that. You CAN
use user variables, such as <OTRS_CURRENT_UserFirstname>
<OTRS_CURRENT_UserLastname>
<OTRS_CURRENT_UserEmail> or even values from the user's preferences in
the signature.
So if the objective is to display the agent's phone number in the
signature, just create a field for the phone number in the users
preferences and use that in the signature. The benefit for this would
obviously also that users can update their own phone number and it's
reflected in the signatures immediately.
Markus Moj
Hi Michiel,
That´s the way I´m using it right now, but my Agents want to have their own signature implemented in OTRS when they answer or work on a ticket. Maybe this will be a feature in OTRS 3.0.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mm...@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Michiel Beijen ---18.03.2010 09:06:21---Hi Markus, You can only have per-queue signatures. So if you are in need of
 From: | Michiel Beijen <michiel...@otrs.com> |
To: | "User questions and discussions about OTRS." <ot...@otrs.org> |
Date: | 18.03.2010 09:06 |
Subject: | Re: [otrs] Different Signatures for different Agents |
Sent by: | otrs-b...@otrs.org |