[otrs] Consistent AJAX communication errors are ruining my experience
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jose.s...@accenture.com
Aug 9, 2013, 11:21:19 AM8/9/13
to ot...@otrs.org
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting “Error during AJAX communication” errors – I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation – even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can’t recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
Jose Salviati
Technology Consulting | Workplace Technology & Collaboration
Direct Dial: (310) 726-2835
Mobile: (949) 829-1028
Email: Jose.S...@Accenture.com
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Renee B
Aug 9, 2013, 11:28:55 AM8/9/13
to ot...@otrs.org
What do the OTRS-/Webserver-logs say? (The OTRS log is at
<OTRS_HOME>/var/log/otrs.log, where <OTRS_HOME> is something like C:\OTRS)
On 09.08.2013 17:21, jose.s...@accenture.com wrote:
> I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
>
> Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
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<OTRS_HOME>/var/log/otrs.log, where <OTRS_HOME> is something like C:\OTRS)
On 09.08.2013 17:21, jose.s...@accenture.com wrote:
> I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
>
> Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
>
> Any guidance is very, VERY appreciated! Thank you.
>
> Jose
>
--
> Any guidance is very, VERY appreciated! Thank you.
>
> Jose
>
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
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Gerald Young
Aug 9, 2013, 11:39:15 AM8/9/13
to User questions and discussions about OTRS.
Also, what version, what's the error, how can we replicate your experience?
jose.s...@accenture.com
Aug 9, 2013, 11:39:56 AM8/9/13
to ot...@otrs.org
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
[Fri Aug 9 07:58:00 2013][Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID (1243e608159c544084e757d571f616c726) idle timeout (14 h)! Don't grant access!!!
[Fri Aug 9 07:58:00 2013][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 1243e608159c544084e757d571f616c726.
[Fri Aug 9 07:58:03 2013][Notice][Kernel::System::Auth::DB::Auth] User: Jose.Salviati authentication ok (REMOTE_ADDR: ::1).
[Fri Aug 9 07:58:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 3s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 07:58:13 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=UpdateSettings:Jose.Salviati)
[Fri Aug 9 07:58:13 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 07:58:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 07:58:30 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 07:58:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=4:Jose.Salviati)
[Fri Aug 9 07:58:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=4;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:58:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 07:58:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:58:40 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:49 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:Jose.Salviati)
[Fri Aug 9 07:58:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:Jose.Salviati)
[Fri Aug 9 07:58:54 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:58:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:58:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000011/dfg] created (TicketID=5,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=5:Jose.Salviati)
[Fri Aug 9 07:59:01 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:59:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:08 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:13 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000021/fgh] created (TicketID=6,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:59:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6:Jose.Salviati)
[Fri Aug 9 07:59:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:59:18 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:19 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:20 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:22 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:59:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:26 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000039/fdgh] created (TicketID=7,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:59:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 07:59:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 07:59:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:59:41 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 07:59:47 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority&Subaction=Store:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7;ArticleID=8:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=8;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:59:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:00:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:00:10 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 08:00:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7:Jose.Salviati)
[Fri Aug 9 08:00:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:00:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:17 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:17 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:21 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:00:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 08:00:33 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:00:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 08:00:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 08:00:43 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 08:00:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:00:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000048/Tesadfsdfsdfsdf] created (TicketID=8,Queue=Misc,Priority=5 very high,State=open)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:01:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:01:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:01:29 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:06:19 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:06:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Medium;:Jose.Salviati)
[Fri Aug 9 08:06:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Preview;:Jose.Salviati)
[Fri Aug 9 08:06:28 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Small;:Jose.Salviati)
[Fri Aug 9 08:06:29 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Medium;:Jose.Salviati)
[Fri Aug 9 08:06:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Preview;:Jose.Salviati)
[Fri Aug 9 08:06:38 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue:Jose.Salviati)
[Fri Aug 9 08:06:40 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;View=:Jose.Salviati)
[Fri Aug 9 08:06:48 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Small;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Medium;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Preview;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:07:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhoneOutbound;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:50 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:08:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:08:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 08:08:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue:Jose.Salviati)
[Fri Aug 9 08:08:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue;Subaction=Change;QueueID=4:Jose.Salviati)
[Fri Aug 9 08:08:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:08:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:09:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
________________________________________
From: otrs-b...@otrs.org [otrs-b...@otrs.org] on behalf of Renee B [otrs...@perl-services.de]
Sent: Friday, August 09, 2013 8:28 AM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
The otrs.log shows no errors - just notices.
[Fri Aug 9 07:58:00 2013][Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID (1243e608159c544084e757d571f616c726) idle timeout (14 h)! Don't grant access!!!
[Fri Aug 9 07:58:00 2013][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 1243e608159c544084e757d571f616c726.
[Fri Aug 9 07:58:03 2013][Notice][Kernel::System::Auth::DB::Auth] User: Jose.Salviati authentication ok (REMOTE_ADDR: ::1).
[Fri Aug 9 07:58:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 3s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 07:58:13 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=UpdateSettings:Jose.Salviati)
[Fri Aug 9 07:58:13 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 07:58:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 07:58:30 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 07:58:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=4:Jose.Salviati)
[Fri Aug 9 07:58:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=4;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:58:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 07:58:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:58:40 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:49 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:Jose.Salviati)
[Fri Aug 9 07:58:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:Jose.Salviati)
[Fri Aug 9 07:58:54 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:58:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:58:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000011/dfg] created (TicketID=5,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=5:Jose.Salviati)
[Fri Aug 9 07:59:01 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:59:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:08 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:13 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000021/fgh] created (TicketID=6,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:59:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6:Jose.Salviati)
[Fri Aug 9 07:59:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:59:18 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:19 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:20 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:22 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:59:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:26 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000039/fdgh] created (TicketID=7,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:59:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 07:59:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 07:59:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:59:41 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 07:59:47 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority&Subaction=Store:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7;ArticleID=8:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=8;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:59:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:00:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:00:10 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 08:00:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7:Jose.Salviati)
[Fri Aug 9 08:00:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:00:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:17 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:17 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:21 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:00:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 08:00:33 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:00:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 08:00:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 08:00:43 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 08:00:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:00:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000048/Tesadfsdfsdfsdf] created (TicketID=8,Queue=Misc,Priority=5 very high,State=open)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:01:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:01:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:01:29 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:06:19 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:06:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Medium;:Jose.Salviati)
[Fri Aug 9 08:06:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Preview;:Jose.Salviati)
[Fri Aug 9 08:06:28 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Small;:Jose.Salviati)
[Fri Aug 9 08:06:29 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Medium;:Jose.Salviati)
[Fri Aug 9 08:06:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Preview;:Jose.Salviati)
[Fri Aug 9 08:06:38 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue:Jose.Salviati)
[Fri Aug 9 08:06:40 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;View=:Jose.Salviati)
[Fri Aug 9 08:06:48 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Small;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Medium;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Preview;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:07:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhoneOutbound;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:50 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:08:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:08:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 08:08:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue:Jose.Salviati)
[Fri Aug 9 08:08:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue;Subaction=Change;QueueID=4:Jose.Salviati)
[Fri Aug 9 08:08:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:08:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:09:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
________________________________________
From: otrs-b...@otrs.org [otrs-b...@otrs.org] on behalf of Renee B [otrs...@perl-services.de]
Sent: Friday, August 09, 2013 8:28 AM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
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jose.s...@accenture.com
Aug 9, 2013, 11:52:06 AM8/9/13
to ot...@otrs.org
Thanks for the support Gerald. I have been using 3.2.9 for Windows. Im not sure how you can replicate it, but sadly I can replicate it very easily. Here is how I do it – after a successful install do the following:
1 – create a ticket
2 – Assign the ticket to queue Misc
BAM – error pops up
It may allow me to create a few tickets – no more than three, but the error always… ALWAYS pops up.
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org]
On Behalf Of Gerald Young
Sent: Friday, August 09, 2013 8:39 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Also, what version, what's the error, how can we replicate your experience?
jose.s...@accenture.com
Aug 9, 2013, 11:55:56 AM8/9/13
to ot...@otrs.org
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
Sent: Friday, August 09, 2013 8:28 AM
To: ot...@otrs.org
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Renee B
Aug 9, 2013, 12:01:02 PM8/9/13
to ot...@otrs.org
On 09.08.2013 17:55, jose.s...@accenture.com wrote:
> I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
>
> Thank you for the reply Renee!
> The otrs.log shows no errors - just notices.
>
And the webserver log?
> I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
>
> Thank you for the reply Renee!
> The otrs.log shows no errors - just notices.
>
jose.s...@accenture.com
Aug 9, 2013, 12:47:01 PM8/9/13
to ot...@otrs.org
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all.
Is the webserver log in some other area under a different name?
-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Renee B
Sent: Friday, August 09, 2013 9:01 AM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Is the webserver log in some other area under a different name?
-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Renee B
Sent: Friday, August 09, 2013 9:01 AM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Daniel Santos
Aug 9, 2013, 1:17:22 PM8/9/13
to ot...@otrs.org
Jose, did you try it on more than one web browsers and different client
machines? Which one are you using? Any addons / plugins installed? Which
ones?
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
machines? Which one are you using? Any addons / plugins installed? Which
ones?
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
jose.s...@accenture.com
Aug 9, 2013, 1:21:27 PM8/9/13
to ot...@otrs.org
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
Daniel Santos
Aug 9, 2013, 2:16:20 PM8/9/13
to ot...@otrs.org
Did you check the defatul apache error_log?? Maybe it is logging your
OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
jose.s...@accenture.com
Aug 9, 2013, 2:39:15 PM8/9/13
to ot...@otrs.org
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
Daniel Santos
Aug 9, 2013, 2:51:37 PM8/9/13
to ot...@otrs.org
Jose, by default apache logs will be at /var/log/httpd or
/var/log/apache2 depending on your distro. I recommend you to run it on
Linux. I've never managed to install it on Windows.
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
/var/log/apache2 depending on your distro. I recommend you to run it on
Linux. I've never managed to install it on Windows.
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
jose.s...@accenture.com
Aug 9, 2013, 2:55:01 PM8/9/13
to ot...@otrs.org
Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on?
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on?
Daniel Santos
Aug 9, 2013, 3:27:26 PM8/9/13
to ot...@otrs.org
CentOS 6.4 x64! If there is an apache installed via repositories, the
folders /var/log/httpd or apache2 must exist. Or did you compile Apache
from sources? AFAIK Apache won't be able to start if there's no log folders.
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
folders /var/log/httpd or apache2 must exist. Or did you compile Apache
from sources? AFAIK Apache won't be able to start if there's no log folders.
Daniel Santos
daniel...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
jose.s...@accenture.com
Aug 9, 2013, 3:34:09 PM8/9/13
to ot...@otrs.org
Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?!
Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
jose.s...@accenture.com
Aug 9, 2013, 6:37:12 PM8/9/13
to ot...@otrs.org
I installed OTRS on a Windows server - all other attempts were Windows 7 - and was able to get much more detail in the logs. The one consistent error is "Unable to calculate time scale" - any ideas?
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Renee B
Aug 9, 2013, 6:59:49 PM8/9/13
to ot...@otrs.org
On 09.08.2013 21:34, jose.s...@accenture.com wrote:
> Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?!
> Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
If OTRS is installed in C:\OTRS\OTRS, Apache is installed in
> Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?!
> Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
C:\OTRS\Apache. In that folder you should find C:\OTRS\Apache\logs\error.log
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
jose.s...@accenture.com
Aug 9, 2013, 7:03:36 PM8/9/13
to ot...@otrs.org
All that I see in the C:\OTRS folder of my Windows 7 install is:
CRONw
Nysql
OTRS
Otrs4win
StrawberryPerl
Uninstall (file)
In my Windows Server 2012 install however I DO see Apache and the log file shows an "Unable to calculate time scale" error each time the error occurs!
Any ideas? Thanks again for your help Renee!
-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Renee B
Sent: Friday, August 09, 2013 4:00 PM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
CRONw
Nysql
OTRS
Otrs4win
StrawberryPerl
Uninstall (file)
In my Windows Server 2012 install however I DO see Apache and the log file shows an "Unable to calculate time scale" error each time the error occurs!
Any ideas? Thanks again for your help Renee!
-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Renee B
Sent: Friday, August 09, 2013 4:00 PM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
Florian Edlhuber
Aug 9, 2013, 7:17:23 PM8/9/13
to ot...@otrs.org
Hi
could it be something like http://bugs.otrs.org/show_bug.cgi?id=7337 ?
can you please try to:
deinstall JSON::XS
an correct otrs.SetPermissions
make an otrs.RebuildConfig.pl, otrs.DeleteCache.pl
restart your webserver
and try again?
If this does not help, try to deinstall YAML::XS (same as above) and try again?
Ciao
Flo
could it be something like http://bugs.otrs.org/show_bug.cgi?id=7337 ?
can you please try to:
deinstall JSON::XS
an correct otrs.SetPermissions
make an otrs.RebuildConfig.pl, otrs.DeleteCache.pl
restart your webserver
and try again?
If this does not help, try to deinstall YAML::XS (same as above) and try again?
Ciao
Flo
jose.s...@accenture.com
Aug 9, 2013, 11:37:42 PM8/9/13
to ot...@otrs.org
Flo, that did it! Interestingly, it didn’t work in my Windows Server 2012 install but when I deinstalled JSON::XS on my Windows 7 install everything started to work! Thank you all VERY much for the support!
Ciao
Jose
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org]
On Behalf Of Florian Edlhuber
Sent: Friday, August 09, 2013 4:17 PM
To: ot...@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Hi
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