[otrs] Survey Module - Not Sending Survey

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Parag Bhalerao

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Feb 7, 2011, 2:53:28 PM2/7/11
to User questions and discussions about OTRS.

Hello Friends,

 

I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I just installed survey module 1.2.91. I have configured the module and created a test survey. The system is not sending out the surveys, but when I click on survey, the count of surveys sent is incrementing. Am I missing something?

 

GoodWills

 

Parag Bhalerao

 

Leonardo Certuche

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Feb 7, 2011, 3:25:07 PM2/7/11
to User questions and discussions about OTRS.
Hello Parag,

Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia



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Parag Bhalerao

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Feb 7, 2011, 3:42:51 PM2/7/11
to User questions and discussions about OTRS.

Thanks… I have reviewed these links, still not able to get it working L

 

GoodWills

 

Parag Bhalerao

Parag Bhalerao

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Feb 7, 2011, 3:48:42 PM2/7/11
to User questions and discussions about OTRS.

Is there a place to see list of all the sent surveys?

 

GoodWills

 

Parag Bhalerao

Parag Bhalerao

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Feb 7, 2011, 4:02:39 PM2/7/11
to User questions and discussions about OTRS.

Well,

 

I can get the survey out now, but the survey link in the email message is not providing valid key. Also the email shows some HTML code. Here is how the email looks,

 

$html/text$ Hello,<br />
<br />
Thanks for using our support. Help us to improve us and our services.<br />
<br />
Give us feedback what we can do:<br />
<br />
http://domain.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=&lt;OTRS_PublicSurveyKey&gt;<br />
<br />
Thanks for your help!<br />
<br />
Support Team

 

Any help?

Daniel Zamorano

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Feb 7, 2011, 6:29:48 PM2/7/11
to User questions and discussions about OTRS.
Hi Parag Bhalerao,

This is a bug already fixed please use the new version of survey module 1.2.92 which will be released in some days or see http://bugs.otrs.org/show_bug.cgi?id=6849 .

Greetings,
Daniel Zamorano

Parag Bhalerao

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Feb 15, 2011, 1:21:08 PM2/15/11
to User questions and discussions about OTRS.

Hello,

 

I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don’t get added to the question. Am I missing anything?

Nils Leideck

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Feb 16, 2011, 9:31:30 AM2/16/11
to User questions and discussions about OTRS.
Dear Parag,

this is another bug in the BETA version:


Cheers, Nils


On 15.02.2011, at 19:21, Parag Bhalerao wrote:

I installed new survey module 1.2.92 and I am getting proper link in the survey email. However I am not able to add questions in the survey. I can add questions with type YesNo and Textarea. If I add Radio or Checkbox type questions, the status shows Incomplete. If I click on the question, it shows me area to add possible answers, but when I add answers and click on Add or Save or Go Back, nothing happens. Those possible answers don’t get added to the question. Am I missing anything?

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project

Parag Bhalerao

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Feb 24, 2011, 11:00:08 AM2/24/11
to User questions and discussions about OTRS.

Hello,

 

I installed new survey module Survey-1.2.93.opm released a couple of days ago. I still can’t create questions with type Radio or Checkbox.

 

GoodWills

 

Parag Bhalerao

From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Nils Leideck
Sent: Wednesday, February 16, 2011 9:31 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey

 

Dear Parag,

Daniel Zamorano

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Feb 24, 2011, 4:38:03 PM2/24/11
to User questions and discussions about OTRS.
Hi Parag Bhalerao,

As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is triggered because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need to update your OTRS framework to version 3.0.5 or higher.

http://bugs.otrs.org/show_bug.cgi?id=6850

best regards,
((enjoy))

Daniel Zamorano
Research & Development

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Parag Bhalerao

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Feb 25, 2011, 7:44:05 AM2/25/11
to User questions and discussions about OTRS.

Thanks Dan.

 

I am sure there is a documented procedure, but can you please point me to guidelines on how to go about the upgrade? I am running OTRS on Win2K platform.

Parag Bhalerao

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Mar 7, 2011, 5:25:38 PM3/7/11
to User questions and discussions about OTRS.

Hello,

 

Is there a document that talks about upgrade procedure without losing any data?

 

GoodWills

 

Parag Bhalerao

 

From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Daniel Zamorano


Sent: Thursday, February 24, 2011 4:38 PM

Daniel Zamorano

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Mar 7, 2011, 5:49:44 PM3/7/11
to User questions and discussions about OTRS.
Sure,

The UPGRADE file which comes with every otrs installation in the otrs root folder. in your case you just need to update the application without change your database structure.

greetings,


((enjoy))

Daniel Zamorano
Research & Development

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