[otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

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Placide Lysias NJAMI

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Feb 8, 2016, 10:35:48 AM2/8/16
to ot...@otrs.org

Below the error we received by mail :

 

“ Error: Unable to register the process in the database. Is another instance still running?

You can use --force-pid to override this check. “

 

 

Regards,

 

Placide

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Placide Lysias NJAMI

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Feb 9, 2016, 6:02:47 AM2/9/16
to ot...@otrs.org

Dear,

Every 10mn we receive a mail with object and body as below.

 

 

Object : OTRS Scheduler Daemon Cron: MailAccountFetch

 

Body:

Error: Unable to register the process in the database. Is another instance still running?

You can use --force-pid to override this check.

 

How to fix that?                 

 

OTRS-ITSM 5.0.6

 

Regards,

 

Placide

 

image001.gif

Martin JERGA

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Feb 9, 2016, 8:30:03 AM2/9/16
to User questions and discussions about OTRS.

Hello,

 

Try the solution described here:

 

http://forums.otterhub.org/viewtopic.php?t=31123

 

regards

 

Martin

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