This has been asked previously and as far as I know this functionality
is not available in the open source version of OTRS (someone please
correct me if it has been added).
OTRS didn't comment on the status of this functionality on the mailing
list so it might be worth emailing
en...@otrs.com to find out more.
Steve
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage:
http://otrs.org/
Archive:
http://lists.otrs.org/pipermail/otrs
To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs