[otrs] Add more "Ticket Information"

[Esteban Monge]

Hello folks I want to add more information to Ticket Information in
Ticket Zoom, for example add a DynamicField, but I can't find
information about that, "Googling" the information is old and
deprecated. I have OTRS 3.1.x

Regards


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[Alvaro Cordero]

Hello Esteban, If you wan't to publish Dynamic Fields in Ticket Zoom look in Sysconfig for TicketZoom

Ticket::Frontend::AgentTicketZoom###DynamicField

There you can set your Dynamic Field Viewable.

Also if you wan't to see them for example in the Queview Dashboard.

Then you look for TicketOverview and in the corresponding section enable them.

Ticket::Frontend::OverviewSmall###DynamicField

2013/8/1 Esteban Monge <est...@nuevaeralatam.com>

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Alvaro Cordero Retana
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Gridshield Monitoreo de Redes e
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