[otrs] Ticket free text default selection

[Mohamed-Amine Kadimi]

Hi,

I'm trying to force a default value for a free text field (a select list).

In SysConfig (Ticket -> Core::TicketFreeText), I modified this entry: "TicketFreeText1::DefaultSelection" and put a valid string (which I'd already defined in TicketFreeText1 with two other entries). But the free text doesn't get this value assigned and it always get the alphabetically first value from the defined list.

I'm using OTRS 2.4.4, any clues?

--
Mohamed Amine Kadimi
http://www.casafire.com

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[Mohamed-Amine Kadimi]

Hi guys,

I'm still having this problem, any help would be appreciated

Mohamed Amine Kadimi
http://www.casafire.com

----------------------------------------
> From: gnu....@hotmail.com
> To: ot...@otrs.org
> Date: Thu, 17 Sep 2009 12:12:10 +0000
> Subject: [otrs] Ticket free text default selection