[otrs] Can send but cannot recieve mail.

[Cyril Thomas Jones]

I can send mail to any of my workmate through otrs
but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound

and inbound both set to port 25. my outlook is showing me that the message

is sent.

[Cyril Thomas Jones]

[Gerald Young]

pop3 inbound is 110 smtp outbound is 25

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["LQ Marshall"]

POP3 is not an outbound protocol and doesn't operate on tcp/25.

Further, IF I understand your inquiry OTRS doesn't operate the way you are attempting to use it.

Lawrence

[Cyril Thomas Jones]

thanks bos, i will try and get back to you later

[Cyril Thomas Jones]

 Let me clearly explain, i am new to otrs and my bank fresh from university, i have reinstalled otrs 3.3.6 and it can send mail out to my workmates outlook wherein the otrs system email address was set to our department outlook address and we are expecting to also recieve all incomming mail to that address in the otrs  system but can't. pls give me directions and solutions in recieving outlook mail comming in my system. note Windows 7 platform.

[Gerald Young]

Please consider using full sentences, full words, proper spelling, capital letters to begin sentences, and appropriate punctuation to end sentences. There is no benefit to typing txt spk in an email (or in a university, I hear.)

If you intend to clarify, making muddled misspelled run-on sentences will not help you achieve this goal.

Especially, it will not help if you basically told us the same thing you told us in the first place. 

First, read the documentation for OTRS.

If you cannot retrieve messages, it is because:

1) You didn't configure Admin, Postmaster Mail Accounts to retrieve messages 

2) Your Windows 7 box is not able to communicate POP3 to retrieve messages from the mailbox. This could be because of firewall or permissions or needing to connect to POP3S or other depending on what services your email server allows connection.

3) You're able to press Fetch Mail and it retrieves but not scheduled fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have some clues

http://catb.org/~esr/faqs/smart-questions.html#before

[Gerald Young]

I apologize for not being more discrete about the call-out on the grammar. It was bad form to post a reply of that type in a public manner.

[Cyril Thomas Jones]

Thanks, but this is where I believe my problem is
[From Otrs Portal: If you cannot use mail accounts to get the email into OTRS, the command line program bin/otrs.PostMaster.pl might be a way around the problem. It takes the mails via STDIN and pipes them directly into OTRS. That means email will be available in your OTRS system if the MDA (mail delivery agent, e.g. procmail) executes this program]. To test bin/otrs.PostMaster.pl without an MDA, execute the command of the following script.

linux:/opt/otrs# cd bin
linux:/opt/otrs/bin# cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl
linux:/opt/otrs/bin#

I want you please better explain with steps how can i solve this 

mail problem considering bin/otrs.PostMaster.pl. Note that i working

in windows 7 not linux and runnuing Otrs 3.3.6.

[Gerald Young]

You must be able to retrieve messages directly from an email server. 

To be able to use otrs.PostMaster.pl you must have an exported email as a file.

In theory, you might be able to use an Outlook Visual Basic for Applications script attached to a Mailbox rule that pushes the current message through otrs.PostMaster.pl similarly to the script I have for the HMail server here: http://forums.otterhub.org/viewtopic.php?f=60&t=20319

I say this is "in theory" because, although I have vetted the concept for the HMail server service, I have not done the same thing for Outlook. I realize at this point I have just opened up a can of worms because I've never seen this brought up like this before. This idea is not one to approach lightly, and if you're new to OTRS, the official word is to fetch mail from a server. Anything else requires development.

[Cyril Thomas Jones]

I have looked at that and read on otrs portal about that but still no way. when I clicked "fetch mail" under "RUN NOW"

it gives me an error "Error Message: POP3: Auth for user itsu...@mmmmm.com.lr/mail.mmmmm.com.lr failed!". while reading
on the internet I understand that installing POP3 secure Perl module can resolved this problem with POP3S other suggestions say
running the checkmodules script also is necessary. How do you install the pop3 secure perl module on a windows installation. I have
install OTRS 3.3.6 on windows? If so, how did you get the POP3 secure module loaded? Also, do you know how to run the checkmodules script in windows? Please give me clear steps so I can Implement successfully. I trust your support.

[Gerald Young]

Cyril,

If Auth for user failed, this means what it says on the box: The user/password combination is not accepted by the mail server. It doesn't mean port problem. It doesn't necessarily mean POP3S problem. Ask your mail provider for documentation how to connect, for instance, Windows Live Mail/Thunderbird to the email account. Verify one of these apps is able to connect. Use that option within the Postmaster Mail account settings of OTRS.

> How do you install the pop3 secure perl module on a windows installation?

Most everything is already installed for you from OTRS. 

> If so, how did you get the POP3 secure module loaded?

It's already loaded. You should be able to choose it from "Type"

> how to run the checkmodules script in windows?

driveletter:\path\to\perl.exe driveletter:\path\to\otrs\bin\otrs.CheckModules.pl

(This is not literally the case. The assumption is that you can find both files on your own installation. Don't ask this mailing list where they are.)

>I trust your support.

Thank you for your placement of trust in a free Internet mailing list.