[otrs] open ticket report monthly

[KalyanaChakravarthy MP]

Sql Query:

 

SELECT ticket.tn, ticket.id,ticket_history.state_id,ticket_state.name, max(ticket_history.change_time) AS change_time 
FROM ticket_history 
LEFT JOIN ticket ON (ticket.id = ticket_history.ticket_id) 
LEFT JOIN ticket_state ON (ticket_state.id = ticket_history.state_id)
 LEFT JOIN ticket_state_type ON (ticket_state_type.id = ticket_state.type_id)
 WHERE ticket_history.history_type_id = 27 AND 
ticket_state_type.name !="closed" 
GROUP BY ticket.tn;

At the moment it just groups the records and only gets the max date and not the row associated with the max date

Thank you & Regards,

Kalyana chakravarthy M .P,

Sr software Engineer

 

[Florian Edlhuber]

Hi,

Perhaps I did not get it correctly, but why aren't you using the statistics module?

A open ticket monthly report is simple and can be displayed on the dashboard if you use
Firefox or chrome.

Florian

[André Cavalcante]

Me, I want to built a graphic dashboard for a BI App with the query results

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[Gerald Young]

Also http://forums.otterhub.org/viewtopic.php?f=60&t=17056