[otrs] IMAP setup

[Tennant, Jacob]

I have just installed the OTRS appliance onto my Hyper-V server and cannot seem to get it to retrieve email using imap.gmail.com.

I also noticed in the mail setup it never asks for any SSS/TSL information or port numbers?

I had this working on a physical server but it has passed on the the big datacenter in the sky. . .

HELP!!!

--

Jacob W. Tennant

IT Development Specialist

Pierpont Community & Technical College

Office: 304-333-3641

jacob....@pierpont.edu

[Sander Goudswaard]

Check if you have installed the required Perl modules for SSL connections:

http://doc.otrs.org/3.3/en/html/manual-installation-of-otrs.html#installation-of-perl-modules

 

Without the necessary modules, it will not possible to open SSL connections, i.e. only plain IMAP/POP.

 

Regards

Sander

 

[Michiel Beijen]

If you select IMAPS it should work with Gmail. Please note to use the
server name 'imap.gmail.com'.
Using IMAPS, OTRS will automatically connect to port 995, which is the default.
The appliance is supposed to ship with all SSL modules needed.
--
Mike

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[Tennant, Jacob]

I am using the setup just like you explained above and I am still receiving "Can't connect to imap.google.com" error messages.

From the ADMIN>SUPPORT ASSESSMENT screen I have ALL Perl modules installed and all boxes are green.

Also noticied that when I try to import the saved configuration file from my former WORKING install it does not import it as none of the configuration parameters change?

Jacob Tennant

[Michiel Beijen]

You probably are referring to the configuration file you can export from Sysconfig. In Sysconfig the mail accounts are not stored; the 'sendmail' configuration - which could be an SMTP server - IS there though.

If you can't connect using 'IMAPS' and 'imap.gmail.com', it could well be a network connectivity issue. Could it be your hyper-v server does not have direct access to imap.gmail.com port 995? Can you 'telnet test' the port 995 from the console?
--

Mike