[otrs] question about configuration

[aida....@telvent.com]

Hello,

I have a question about OTRS configuration. We would like to choose between three types of ticket when we click on "Phone-ticket" or "Email-ticket" button.
These tickets will have differents fields depending of the type of incident. Can we configure this throught the web interface?

Thanks in advance.

Best regards

[Keith O'Brien]

After upgrading from otrs 2.2.4 to 2.3.2 I am having a problem with running the final step of the upgrade, which is to run Admin -> SysConfig. When attempting to do this I get the following errors in the apache.err log:

 

[Wed Oct 08 11:26:59 2008] [error] [client 10.200.100.109] , referer: http://otrs.mgmt.rga.com/otrs/index.pl?Action=AdminSelectBox

[Wed Oct 08 12:05:04 2008] [error] [client 10.200.100.109] [Wed Oct  8 12:05:04 2008] index.pl: utf8 "\\xFC" does not map to Unicode at ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer: http://otrs.mgmt.rga.com/otrs/index.pl

[Wed Oct 08 12:05:04 2008] [error] [client 10.200.100.109] [Wed Oct  8 12:05:04 2008] index.pl: utf8 "\\xE4" does not map to Unicode at ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer: http://otrs.mgmt.rga.com/otrs/index.pl

[Wed Oct 08 12:05:04 2008] [error] [client 10.200.100.109] [Wed Oct  8 12:05:04 2008] index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x72, immediately after start byte 0xfc) in subroutine entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer: http://otrs.mgmt.rga.com/otrs/index.pl

[Wed Oct 08 12:05:04 2008] [error] [client 10.200.100.109] *** glibc detected *** free(): invalid next size (normal): 0x097909c8 ***, referer: http://otrs.mgmt.rga.com/otrs/index.pl

[Wed Oct 08 12:05:04 2008] [error] [client 10.200.100.109] Premature end of script headers: index.pl, referer: http://otrs.mgmt.rga.com/otrs/index.pl

 

 

The mysql settings reported from otrs show; (SHOW SESSION VARIABLES LIKE '%char%')

 

character_set_cl[..]

  utf8

  character_set_co[..]

  utf8

  character_set_da[..]

  utf8

  character_set_fi[..]

  binary

  character_set_re[..]

  utf8

  character_set_se[..] (server)

  latin1

  character_set_sy[..]

  utf8

  character_sets_d[..]

  /usr/share/mysql[..]

 

I tried looking up the issue online but only found people reporting similar errors but no resolutions.

 

Any help would be greatly appreciated.

 

Thanks,

Keith.

 

 

 

 

 

 

 

 

 

 

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[Keith O'Brien]

I removed from my Config.pm     “$Self->{'DefaultCharset'} = 'utf-8';” and it now works. As soon as I try and set it to utf-8 it fails. This is a good enough fix for me. Everything else is working as expected, with the exception of PostMaster mail problem. J

 

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