[otrs] Changing the design of notifications from mail

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Alexis HAUSER

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Feb 22, 2018, 4:35:22 AM2/22/18

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Hi,

Is there a way in OTRS to change the design of the notifications received by mail from OTRS system ?

For example : by default, there is an Orange border in all mails, where is it possible to edit this color setting ?

Best Regards

Alexis

Gökhan Öner

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Feb 22, 2018, 4:54:16 AM2/22/18

to User questions and discussions about OTRS.

Hi Alexis,

In Ticket Notification settings there is field as "Email template" and selected as "Default". This template is under /opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email. You can edit the Default file or copy this file as a new template and edit the line starting with "<h1 style="background...." and select it as your default Email template".