[otrs] OTRS statistics with ticket owner?

[Jurjen Verhoeff]

Hi list,

 

We use OTRS 2.4.7

 

We want to generate an overview with the open tickets and see who handles that ticket.

 

- Is it possible to create a report (with the Statistics module) and have the ticketowner in the report?

I do not see the ticketowner field in the selction list when creating a stat.

 

Thanks for you help,

Jurjen Verhoeff

[Michiel Beijen]

Hi Jurjen,

You'll have to activate it in SysConfig:

Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes

This is because OTRS is by origin German, and in Germany it can be forbidden to track performance of your individual employees....

Michiel Beijen
Senior Consultant

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[Jurjen Verhoeff]

Hi Michael,

 

Thanks, that is the solution!

 

 

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff

 

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