[otrs] resetting root password

Robert Woodworth

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Jul 18, 2011, 10:39:32 PM7/18/11

to User questions and discussions about OTRS.

I finally gave up on Turnkey OTRS.
I took a fresh Ubuntu10 machine and got the "source" install.
I got the thing up and running (kind of)

I know that when it asked me for the root password I typed the right thing.

I cant log into this thing via the web.
I tried root, admin, otrs
To no avail.
I clicked on "forgot password" but that wont help because there is something
wrong with the mail setup.

Am I "bricked" again?
Is there ANY salvage?
Its taken me a whole day to get this far and I REALLY DON'T want to wipe the
machine and start all over.

How can I ssh into the machine and use the shell to set the web password for
root ?

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Timothy J. Deerinck

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Jul 19, 2011, 12:49:45 AM7/19/11

to User questions and discussions about OTRS.

Or otrs@localhost. ?

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Timothy J. Deerinck

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Jul 19, 2011, 12:49:12 AM7/19/11

to User questions and discussions about OTRS.

Did you try root@localhost ?

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On Jul 18, 2011, at 7:40 PM, "Robert Woodworth" <rob...@a10networks.com> wrote:

This e-mail and any attachments may contain confidential and

privileged information. If you are not the intended recipient,
please notify the sender immediately by return e-mail, delete this
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Himanshu Arora

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Jul 19, 2011, 2:08:34 AM7/19/11

to User questions and discussions about OTRS.

Hey,

Try "root@localhost" as the username and the default password as "root"

if you really want to reset the root password
from the command line interface, locate for the shell script provided by the otrs only

"OTRS_HOME/bin/otrs.SetPassword.pl root@localhost password123"

after this you would be able to login via web with the user "root@localhost" password "password123"

~Him

Robert Woodworth

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Jul 19, 2011, 3:34:27 PM7/19/11

to User questions and discussions about OTRS.

I wasn’t using “localhost” in the otrs.Set Passwd command. My bad!

Im in. Ive configured a few agents.

Unfortunately, mail is not getting to OTRS, but that’s another problem (rolls eyes)

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