[otrs] Agents logged in to OTRS Dashboard

[Kaushal Shriyan]

Hi,

Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night?

I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log

Please suggest any better method to check if OTRS ticketing system or dashboard is being is used.

Regards,

Kaushal

[Kaushal Shriyan]

Hi,

Checking in again for my earlier post in this mailing list? 

Regards,

Kaushal

[Bogdan Iosif]

you need to monitor apache's access log or [temporarily] configure convenient timeouts for agent sessions and then monitor otrs db's sessions table. first choice is likely more suitable.

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[Kaushal Shriyan]

On Sat, Sep 28, 2013 at 6:22 AM, Bogdan Iosif <bogdan...@gmail.com> wrote:

you need to monitor apache's access log or [temporarily] configure convenient timeouts for agent sessions and then monitor otrs db's sessions table. first choice is likely more suitable.

Thanks Bogdan for the quick reply. I am not sure i understand  "or [temporarily] configure convenient timeouts for agent sessions"

Any example?

Regards,

Kaushal

[Bogdan Iosif]

once you login, some data about what you do is temporarily stored until you logout. the data is stored in the sessions table and you can see all active sessions in admin interface, sessions module. if a user doesn't interact with otrs for a configurable amount of time his session expires, all session data is deleted and during the next interaction the user must login again. thus, if you have no active sessions => nobody used your otrs for some time.