[otrs] Ticket # format Change

[Dave Wojciechowski]

I have been running otrs for about 1 year, could not live without it now.

 

But we started giving out ticket numbers over the phone as a standard when we verbally open a new ticket.  was using the date + system id + checksum + date format.  IE 2008072610000272

 

reading this to a customer usually results in

 

Tech:  ok your ticket number is 200807

Customer: wait wait wait let me get a pen

Tech ok ready, 2008 0726

Customer: What 2008 267?

Tech No that is 200807261000002

Customer What how many zeros...

 

and on and on.

 

 

 

If I change the ticket # generator to Auto Increment, any issues with changing mid stream?

 

Thanks

I'm Wojo

---

Morgan's Foods Inc. 4531 Belmont Ave # A Youngstown, OH  44505

 

 

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[Dave Wojciechowski]

[Lars Jørgensen]

Den 27/07/2008 kl. 01.29 skrev Dave Wojciechowski:

> If I change the ticket # generator to Auto Increment, any issues

> with chang=
> ing mid stream?

No, we've done it a couple times without any problems. OTRS warns you
about changing the system id of a running system, though, so don't
mess with that.

--
Lars
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[Dave Wojciechowski]

Thanks it worked out well, also if anyone was wondering otrs is smart enough to not dup ticket numbers if they are in the db already

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