[otrs] Customers without mail
Armando Irazabal
Hi everybody,
I need to setup (from agent interface ) a new customer who hasn´t any email account.
Is it possible?
Regards
Jan Rüssel
You can deactivite the email check in telephone ticket by adding:
$Self->{CheckEmailAddresses} = 0;
to the Config.pm
Then you can type in any name for the reporter of the ticket.
Regards,
Jan
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Gerald Young
Armando Irazabal
I tried addind the following line
$Self->{CheckEmailAddresses} = 0
And email is still mandatory but password is optional.
Any idea?
Message: 5
Date: Tue, 4 Jan 2011 16:01:45 +0100
From: Jan R?ssel <janru...@gmail.com>
Subject: Re: [otrs] Customers without mail
To: "User questions and discussions about OTRS." <ot...@otrs.org>
Message-ID:
<AANLkTimfyw8y2ZA_FC+M778zoAFfdafUKCjqQPzm38z=@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I am using telephone tickets along with disabling the check for email
adresses.
You can deactivite the email check in telephone ticket by adding:
$Self->{CheckEmailAddresses} = 0;
to the Config.pm
Then you can type in any name for the reporter of the ticket.
Regards,
Jan
On Tue, Jan 4, 2011 at 3:37 PM, Armando Irazabal
<arma...@moxiongroup.com>wrote:
> Hi everybody,
>
> I need to setup (from agent interface ) a new customer who
> hasn?t any email account.
Jan Rüssel
Or are you talking about the customer web interface potentially?
If you are using phone tickets this should to the job.
I am not sure since I am also new to OTRS, but maybe it is necessary to do an apache restart.
Shawn Beasley
On Jan 4, 2011, at 15:37 , Armando Irazabal wrote:
> Hi everybody,
> I need to setup (from agent interface ) a new customer who hasn´t any email account.
Which version of OTRS?
///shawn
Steve Durbin
The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away.
Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email.
We did this by configuring Postfix with a virtual-regexp as:
/^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
And then in aliases:
devnull: |/usr/local/bin/devnull
The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it.
Hope this helps,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
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Shawn Beasley
On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
> Armando,
>
> The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away.
>
> Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email.
>
> We did this by configuring Postfix with a virtual-regexp as:
>
> /^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
>
> And then in aliases:
>
> devnull: |/usr/local/bin/devnull
>
> The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it.
...
This is a very interesting concept, and a good setup in my humble opinion. How would you feel about documenting this as a howto on the wiki http://wiki.otrs.org/index.php?title=English_Area ?
///shawn
Gerald Young
Shawn Beasley
On Jan 7, 2011, at 17:01 , Gerald Young wrote:
> my mailinator post does essentially the same thing. :)
Very true! However, I feel it would be hard to convince people to send their (sometimes) sensitive data to a third party service. Who knows what really happens with this :)! But, you are very welcome to do a HowTo as well ;)!
Matus UHLAR - fantomas
> The solution we are using is to create a mail "sink". Using Postfix (or
> any other mail client) it's fairly easy to set email addresses that just
> throw the mail away.
>
> Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it
> just gets thrown away. This allows us to have *unique* emails for use as
> OTRS customer IDs without the user actually having to have email.
>
> We did this by configuring Postfix with a virtual-regexp as:
>
> /^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
>
> And then in aliases:
>
> devnull: |/usr/local/bin/devnull
wouldn't be
devnull: /dev/null
just enough?
> The script then just consists of "cat >/dev/null". We only used a script
> because it's cleaner in the aliases files. There are simpler ways of
> configuring mail clients, but we found this the cleanest for us as the
> OTRS box already had Postfix on it.
I wonder if it wouldn't be better to add support for customers with no
e-mail addresses...
--
Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/
Warning: I wish NOT to receive e-mail advertising to this address.
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Steve Durbin
>>On 07.01.11 14:35, Steve Durbin wrote:
>> And then in aliases:
>>
>> devnull: |/usr/local/bin/devnull
>wouldn't be
>devnull: /dev/null
>just enough?
Yes, but by using a script you get the flexibility to do other things such as monitoring the traffic. I prefer having hooks like this, and since I'm writing for people without much experience here it provides them with opportunities they may not have though of.
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax/Ffacs: 01656 642125
Web/We: http://www.bridgend.gov.uk
E-mail may be automatically logged, monitored and/or recorded for legal purposes.
Please do not print this email unless absolutely necessary.
E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am resymau cyfreithiol
Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl angenrheidiol.
________________________________________________________________________
This e-mail and any attachments transmitted with it represents the
views of the individual(s) who sent them and should not be regarded
as the official view of Bridgend County Borough Council. The contents
are confidential and intended solely for the use of the addressee. If
you have received it in error, please inform the system administrator
on (+44) 01656 642111.
This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' - http://www.messagelabs.com/
________________________________________________________________________
Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch wybod i weinyddwr y system ar (+44) 01656 642111.
Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs SkyScan' - http://www.messagelabs.com/
________________________________________________________________________