[otrs] Block or reject emails?

Andy Wodfer

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Oct 10, 2011, 3:34:13 AM10/10/11

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Hi,

Is there a way I can block or reject emails in OTRS and also not sending out automatic replies to certain specified addresses? We have some problems with some newsletter-junkmails and some endless loops that are filling up our RAW inbox ...

We're using an external POP3 server and I can't set up anything on that side...

I'm running an older v. 2.4.7.

Thanks!

Andy

Shawn Beasley

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Oct 10, 2011, 3:40:38 AM10/10/11

to User questions and discussions about OTRS.

On Oct 10, 2011, at 9:34 , Andy Wodfer wrote:

Is there a way I can block or reject emails in OTRS and also not sending out automatic replies to certain specified addresses? We have some problems with some newsletter-junkmails and some endless loops that are filling up our RAW inbox ...

You need a Postmaster Filter with

Match: EMAILADDRESS:ma...@domain.com

Set: X-OTRS-Ignore yes

Stop After Match yes

///shawn

Andy Wodfer

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Oct 10, 2011, 3:51:06 AM10/10/11

to User questions and discussions about OTRS.

Thanks a lot!

Just what I was looking for! :-)

Andy

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Shawn Beasley

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Oct 10, 2011, 4:01:18 AM10/10/11

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My pleasure!

On Oct 10, 2011, at 9:51 , Andy Wodfer wrote:

Thanks a lot!
Just what I was looking for! :-)

But, this is just a work-around. I use this as a temporary front-end fix for a mailserver config. As, it may be that this "SPAM" is affecting other systems/users as well. So, you decide!

///shawn

David Boyes

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Oct 10, 2011, 8:21:27 AM10/10/11

to User questions and discussions about OTRS.

Is there a way I can block or reject emails in OTRS and also not sending out automatic replies to certain specified addresses? We have some problems with some newsletter-junkmails and some endless loops that are filling up our RAW inbox ...

We're using an external POP3 server and I can't set up anything on that side...

What platform are you running OTRS on? If Linux, set up a MTA on your OTRS server and use fetchmail to retrieve the mail from the remote site and deliver to ids on your local system. You can do anything you want at that point – spam filtering, whitelisting, etc, etc. fetchmail retrieves the mail via POP and redelivers it to a local SMTP on your box so you have total control.

If Windows, I’m not sure there’s much you can do. You can front-end a Windows server with a Linux machine and do the same, but it’s a lot more of a PITA.

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