[otrs] Set default ticket type for queue

Willian Silva

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Jun 2, 2016, 8:43:26 AM6/2/16

to User questions and discussions about OTRS.

Hi guys.

Can I set a default ticket type for a single queue in sysconfig ?

Regards,

Willian Silva.

Leonardo Certuche

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Jun 2, 2016, 9:33:10 AM6/2/16

to User questions and discussions about OTRS.

Hello,

You can accomplish that using ACLs:

https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html

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Willian Silva

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Jun 2, 2016, 1:21:53 PM6/2/16

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Ok Leonardo, thanks !

Sujeeva Tissaarachchi

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Jun 3, 2016, 12:01:22 AM6/3/16

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Hi Willian,

Please have a look into SysConfig below path:

Ticket -> Core::PostMaster -- PostmasterDefaultQueue

Best Regards,
Sujeeva Tissaarachchi

From: Willian Silva <pole...@gmail.com>
To: User questions and discussions about OTRS. <ot...@otrs.org>
Sent: Thursday, 2 June 2016, 22:51
Subject: Re: [otrs] Set default ticket type for queue - OTRS 5

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