[otrs] view my tickets in all queues
Krasznay László
Hello All!
I tried to customize my OTRS 2.3.4 to get a view where all my agents can see the list of all ticket they own in all queues. I have not found any hel on google and in this mailing list archive.
Is there any way to make a similar page to „My Queues” like „My Tickets”?
thanks for the help in advance!
Laszlo Krasznay
Alexander Halle
> I tried to customize my OTRS 2.3.4 to get a view where all my agents can
> see the list of all ticket they own in all queues. I have not found any
> hel on google and in this mailing list archive.
>
> Is there any way to make a similar page to „My Queues” like „My Tickets”?
Hello Laszlo,
I know of no easy way.
You could use search templates and give quick access to them by
activating Frontend::NavBarModule###1-Ticket::TicketSearchProfile . But
the template has to be created for every agent.
With OTRS 2.4.x you could use the new dashboard which offers a combined
view of "My Queues" and "My Tickets". You could test with the public
demo system.
I hope this helps you.
Regards
Alexander
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