[otrs] Addressbook, how to configure & add entries?

[Ralf Hildebrandt]

Using OTRS 6 here.
How can I add an "addressbook" (my users need it for commonly used
addresses when forwaring requests to external publishers) and how do I
add entries?

--
Ralf Hildebrandt Charite Universitätsmedizin Berlin
ralf.hil...@charite.de Campus Benjamin Franklin
https://www.charite.de Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

[Ralf Hildebrandt]

Using OTRS 6 here.
How can I add an "addressbook" (my users need it for commonly used

addresses when forwarding requests to external publishers) and how do I

[Renee B]

The "normal" OTRS address book is the customer user database. So you could add those external contacts as customer users.



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Am 28.05.2018 um 11:11 schrieb Ralf Hildebrandt:

Using OTRS 6 here.
How can I add an "addressbook" (my users need it for commonly used
addresses when forwarding requests to external publishers) and how do I
add entries?

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[Ralf Hildebrandt]

* Renee B <otrs...@perl-services.de>:

> The "normal" OTRS address book is the customer user database. So you
> could add those external contacts as customer users.

This is working now. I previously used LDAP as the customer user
database, meaning I had no way of adding "customer users" in OTRS
itself.

Now the next question: How can I use BOTH LDAP and the database driven
backed for customer users.?

$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
...
};

Or rather: What is the default if no explicit "$Self->{CustomerUser}"
is set?

--
Ralf Hildebrandt Charite Universitätsmedizin Berlin
ralf.hil...@charite.de Campus Benjamin Franklin
https://www.charite.de Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

[Rene Schumacher]

Hallo,

change this:

   $Self->{CustomerUser2} = {

       Name => 'LDAP Backend',
       Module => 'Kernel::System::CustomerUser::LDAP',
       ...
   };

Mit freundlichen Grüßen
René Schumacher

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