[otrs] Agent Activity
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Nick Bright
Jan 14, 2020, 3:45:19 PM1/14/20
to ot...@lists.otrs.org
Is there a way to use the Reports/Statistics module to create a report that would show Agent Activity (activity being notes, phone calls, emails), this would work along side a report for "Tickets Closed by Agent" to gauge performance metrics for our agents.
Suggestions appreciated!
Thanks,
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