[otrs] Looking for documentation on linking CI's to tickets

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Eric Pfeifer

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Jul 18, 2013, 8:46:25 AM7/18/13
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All,

I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around how to link a CI to a ticket.

I have a nagios system generated event and would like to automatically link the alert to a Configuration item. If at all possible link it to a user name as well. Can someone point me in the direction of how to configure that?


Thanks,





Building Relationship One Connection at a Time
Eric Pfeifer
Ph: 800.431.0996 x 8100
Fx: 603.821.0287

Gerald Young

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Jul 18, 2013, 9:28:06 AM7/18/13
to User questions and discussions about OTRS.


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