[otrs] OTRS SMTP/Smart Host Configuration and Sending Emails

Sheela Venkatesan

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Sep 7, 2009, 5:29:35 AM9/7/09

to ot...@otrs.org

Hi

I have installed OTRS system on Windows XP and trying to send e-mail tickets from the OTRS system
through the SMTP mail server

But i am getting the following exception
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Sep 7 14:57:56 2009
Message: SMTP authentication failed: 5355.7.3 Authentication unsuccessful.
! Enable Net::SMTP debug for more info!
Traceback (1508):
   Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 103
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.230) Line: 2012
   Module: Kernel::Modules::AgentTicketEmail::Run (v1.10) Line: 920
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_04Sep2009_OTRS_Installation_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

I have added the SMTP configuration as given below to OTRS\OTRS\Kernel\Config.pm
# SendmailModule
    $Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
    $Self->{"SendmailModule::Host"} = "mail.vsnlxchange.com";
    $Self->{"SendmailModule::Port"} = "25";
    $Self->{"SendmailModule::AuthUser"} = "us...@tataelxsi.co.in";
    $Self->{"SendmailModule::AuthPassword"} = "123456";
    $Self->{'SendmailNotificationEnvelopeFrom'} = 'us...@tataelxsi.co.in';

Can someone help me in finding why the exception is occuring

regards
Sheela

Glossop, Andrew

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Sep 7, 2009, 6:58:33 AM9/7/09

to sheelave...@tataelxsi.co.in, User questions and discussions about OTRS.

do you need authentication? I use Windows 2003 Server, and it works with SMTP. but I don't need SMTP authentication.

From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Sheela Venkatesan
Sent: 07 September 2009 10:30
To: ot...@otrs.org
Subject: [otrs] OTRS SMTP/Smart Host Configuration and Sending Emails

Sheela Venkatesan

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Sep 7, 2009, 7:19:31 AM9/7/09

to ot...@otrs.org, Glossop, Andrew

Hi,

Yes, I need SMTP Authentication for sending mails
Can you clarify whether the sendmail.pm module is utilized here to send the email through SMTP to mail server?
Or If not, do i need to install send mail separately for windows and use it for invokation of send mail
What configurations are necessary for making the OTRS installed system smart host?
How do i enable the Net::SMTP debug in the perl module?

regards
Sheela

Glossop, Andrew wrote:

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