[otrs] get rid /otrs/index.pl
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Adi Ariyanto
Jul 27, 2012, 3:21:08 AM7/27/12
to User questions and discussions about OTRS.
I want get rid /otrs/index.pl, based on http://forums.otterhub.org/viewtopic.php?f=60&t=9329, every step I have follow but I get error
root@ticketing:~# /etc/init.d/apache2 restart
Syntax error on line 56 of /etc/apache2/sites-enabled/otrs.conf:
Invalid command 'PerlResponseHandler', perhaps misspelled or defined by a module not included in the server configuration
Action 'configtest' failed.
The Apache error log may have more information.
failed!
My apache error log
Fri Jul 27 14:07:46 2012] [notice] caught SIGTERM, shutting down
Any idea?
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Bernd Backhaus
Jul 27, 2012, 3:39:36 AM7/27/12
to ot...@otrs.org
Am 27.07.2012 09:21, schrieb Adi Ariyanto:
> Invalid command 'PerlResponseHandler', perhaps misspelled or defined
> by a module not included in the server configuration
did you install and enable mod_perl 2 in the Apache config?
> Invalid command 'PerlResponseHandler', perhaps misspelled or defined
> by a module not included in the server configuration
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Adi Ariyanto
Jul 27, 2012, 4:15:43 AM7/27/12
to User questions and discussions about OTRS.
Sorry I am still newbie in linux, where does apache config located in debian system
/opt/otrs-3.1.6/scripts/apache2-httpd.include.conf
OR
/etc/apache2/apache2.conf ?
I have install mod_perl 2 with apt-get install libapache2-mod-perl2, the I try to open my otrs http://10.20.0.53, but got
"Forbidden
You don't have permission to access /index.pl on this server."
/opt/otrs-3.1.6/scripts/apache2-httpd.include.conf
OR
/etc/apache2/apache2.conf ?
I have install mod_perl 2 with apt-get install libapache2-mod-perl2, the I try to open my otrs http://10.20.0.53, but got
"Forbidden
You don't have permission to access /index.pl on this server."
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Bernd Backhaus
Jul 27, 2012, 4:38:53 AM7/27/12
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we're on CentOS, where the module is either loaded in
/etc/httpd/httpd.conf via
LoadModule perl_module modules/mod_perl.so
in the DSO section, or by having perl.conf in /etc/httpd/conf.d .
But I guess the server issues are a topic for a Apache list or forum :)
Am 27.07.2012 10:15, schrieb Adi Ariyanto:
> Sorry I am still newbie in linux, where does apache config located in debian system
> /opt/otrs-3.1.6/scripts/apache2-httpd.include.conf
> OR
> /etc/apache2/apache2.conf ?
>
> I have install mod_perl 2 with apt-get install libapache2-mod-perl2, the I try to open my otrs http://10.20.0.53, but got
>
> "Forbidden
> You don't have permission to access /index.pl on this server."
>
Adi Ariyanto
Jul 27, 2012, 4:46:52 AM7/27/12
to User questions and discussions about OTRS.
Finally run, I found my mistake in specify Document Root :), I am put /opt/otrs/bin/cgi-bin, it should /opt/otrs-3.1.6/bin/cgi-bin, because I use symlink :)
Thank you for your help :)
-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Bernd Backhaus
Sent: Friday, July 27, 2012 2:40 PM
To: ot...@otrs.org
Subject: Re: [otrs] get rid /otrs/index.pl
Thank you for your help :)
-----Original Message-----
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org] On Behalf Of Bernd Backhaus
Sent: Friday, July 27, 2012 2:40 PM
To: ot...@otrs.org
Subject: Re: [otrs] get rid /otrs/index.pl
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara.
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.
Please contact the sender if you believe you have received this email in error.
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara.
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.
Please contact the sender if you believe you have received this email in error.
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.
Please contact the sender if you believe you have received this email in error.
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara.
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Please contact the sender if you believe you have received this email in error.
Rainer Bendig
Jul 28, 2012, 11:05:54 PM7/28/12
to User questions and discussions about OTRS.
Am 27.07.2012 10:15, schrieb Adi Ariyanto:
> I have install mod_perl 2 with apt-get install libapache2-mod-perl2, the I try to open my otrs http://10.20.0.53, but got
did you enable modperl?
$ a2enmon perl
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Nick Peters
Jul 30, 2012, 4:57:46 PM7/30/12
to ot...@otrs.org
mod rewrite would also work i am sure
Adi Ariyanto
Jul 30, 2012, 10:23:12 PM7/30/12
to User questions and discussions about OTRS.
Sorry I am forgot to update my question
I am already solve the problem
Install mod_perl 2 J
From: otrs-b...@otrs.org [mailto:otrs-b...@otrs.org]
On Behalf Of Nick Peters
Sent: Tuesday, July 31, 2012 3:58 AM
To: ot...@otrs.org
Subject: Re: [otrs] get rid /otrs/index.pl
mod rewrite would also work i am sure
Parag Bhalerao
Aug 22, 2012, 11:35:42 AM8/22/12
to User questions and discussions about OTRS.
How can we get rid of /otrs/index.pl in windows based installation? I am not able to find file otrs.conf
GoodWills
Parag Bhalerao
David Boyes
Aug 22, 2012, 1:53:49 PM8/22/12
to User questions and discussions about OTRS.
> How can we get rid of /otrs/index.pl in windows based installation? I am not able to find file otrs.conf
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